Anthony Mercier
Saguenay,QC
Summary
Hardworking student with a passion for traveling and geopolitical actualities. Gained valuable experiences through the YMCA exchange program in Ontario, improving fluent English skills and developing a strong work ethic. Embarked on a seven-month study abroad journey in Switzerland, immersing in a different culture and broadening global perspective. Selected as part of the Laval University delegation to the HNMUN conference, representing our institution with pride. Took on the role of financial coordinator for the delegation, enhancing organizational and leadership skills. Autonomous, adaptable, open-minded, and resilient individual ready to take on new challenges.
Overview
8
8
years of professional experience
Work History
Service Officer
Canada Revenue Agency
05.2024 - 08.2024
- Analyzed taxpayers Registered Retirement Savings Plan (RRSP) and take action to resolve the problematic ones.
- Contact taxpayers to inform them of the situation and answer all their questions on how to correct the issue of their RRSP.
Service Officer
Canada Revenue Agency
05.2023 - 08.2023
- Analyze at risk taxpayers CRA files to verify if the taxpayer had his personal information stolen and/or changed without his knowledge.
- Secured at risk taxpayers CRA files to prevent /stop fraud attempt.
- contact at risk taxpayers to explain the situation and validate with them if the information on their file is correct.
- Help and answers taxpayers questions on what they need to do if they are victims of fraud or if their personal information where stolen.
- Answered taxpayer questions on what documents they need to send to prove which information is correct.
Reception attendant
Centre d'amusement SPK
06.2020 - 08.2020
- Processing of booking requests (on site or by telephone), providing the contact persons with all the necessary information
- Assisting customers in person and over the phone, responding to inquiries with efficiency and courtesy
- Management of mail and emails from customers and suppliers, ensuring efficient processing of all information
- Management of the cash register and sale of activities and products
- Supervision of the conduct of activities
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Thrift store employee
Encore Thrift Store
07.2019 - 08.2019
- Storage and maintenance of the premises to guarantee their good performance (sales areas, fitting rooms, storage reserve, showcase)
- Sorting of the clothes collected: distribution of the items in the bins by categories, exclusion of non-conformities (traces of wear, stains, faded fabrics ...)
- Shelving: labeling and bending of clothes as well as the layout of the showcase
- Installation of products (furniture, appliances, electronic devices ...) within the shelves
- Helps transport customers' purchases in their vehicle
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Mascot and reception attendant
Centre d'amusement SPK
10.2016 - 06.2019
- Walking in the christmas village, amusing people and taking pictures with them
- Processing of booking requests (on site or by telephone), providing the contact persons with all the necessary information
- Assisting customers in person and over the phone, responding to inquiries with efficiency and courtesy
- Management of mail and emails from customers and suppliers, ensuring efficient processing of all information
- Management of the cash register and sale of activities and products
- Supervision of the conduct of activities
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Education
DEC - Human Science
Cégep De Chicoutimi
Saguenay, QC05.2022
Global Competence Certificate -
AFS Intercultural Programs
05.2020
DES -
Séminaire De Chicoutimi
Saguenay, QC06.2019
Bachelor in International Studies -
Laval University
Québec, QC09-2025
Skills
- First aid
- Pack office (Word, Excel)
- Cash register management
- Inventory management
- Customer service
- Customer reception
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Service Officer
Canada Revenue Agency
05.2024 - 08.2024
Service Officer
Canada Revenue Agency
05.2023 - 08.2023
Reception attendant
Centre d'amusement SPK
06.2020 - 08.2020
Thrift store employee
Encore Thrift Store
07.2019 - 08.2019
Mascot and reception attendant
Centre d'amusement SPK
10.2016 - 06.2019
DEC - Human Science
Cégep De Chicoutimi
Global Competence Certificate -
AFS Intercultural Programs
DES -
Séminaire De Chicoutimi
Bachelor in International Studies -
Laval University
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