Anthony Medina
San Francisco,CA
Summary
Strong leader, highly driven and a multi-tasking individual with organizational skills and possess the ability to adapt to any situation or environment. Always open to learning new information and contribute to a creative and busy business environment.
Overview
13
13
years of professional experience
Work History
Buyer/Visual Merchandiser Manager
Wasteland
02.2023 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored inventory and focused on buying brand specific items that are Designer, Modern/Contemporary & Vintage suitable for the store.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Investigated current trends and innovative techniques to create unique displays.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Collaborated with sales team to identify and fulfill customer needs.
Front Desk Team Member
Barry's Bootcamp
02.2023 - 01.2024
- Streamlined front desk operations for improved efficiency and productivity.
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
- Maintained, operated, set up and cleaned food preparation equipment.
Key Holder
Urban Outfitters, Inc.
10.2022 - 01.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Assistant Store Manager
Urban Outfitters, Inc.
07.2021 - 09.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
Team Lead
Dunkin' Donuts
06.2012 - 09.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Key Holder
Urban Outfitters, Inc.
04.2021 - 07.2021
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
QA Lead
Chili's Bar And Grill - Brinker International
08.2018 - 07.2021
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Trained team members on cash register operation and cash handling.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Sales Associate
Urban Outfitters, Inc.
11.2018 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Cashier
Buffalo Wild Wings
02.2017 - 12.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Forever 21
06.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Cashier
Buffalo Wild Wings
09.2015 - 05.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Received orders from customers and input into order management system.
- Prepared food orders to support waitstaff and other team members.
Education
Associate of Arts - Fashion Merchandising
Middlesex County College
Edison, NJ06.2018
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ06.2015
Skills
- Microsoft Windows
- Microsoft Excel
- Customer Service
- Critical Thinking
- Team Training
- Cash Handling
- Bilingual
- Team Leadership
- Coordinate Events
- Time Management
- Advertising Techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Buyer/Visual Merchandiser Manager
Wasteland
02.2023 - Current
Front Desk Team Member
Barry's Bootcamp
02.2023 - 01.2024
Key Holder
Urban Outfitters, Inc.
10.2022 - 01.2023
Assistant Store Manager
Urban Outfitters, Inc.
07.2021 - 09.2022
Key Holder
Urban Outfitters, Inc.
04.2021 - 07.2021
Sales Associate
Urban Outfitters, Inc.
11.2018 - 03.2021
QA Lead
Chili's Bar And Grill - Brinker International
08.2018 - 07.2021
Cashier
Buffalo Wild Wings
02.2017 - 12.2018
Sales Associate
Forever 21
06.2016 - 06.2017
Cashier
Buffalo Wild Wings
09.2015 - 05.2016
Team Lead
Dunkin' Donuts
06.2012 - 09.2022
Associate of Arts - Fashion Merchandising
Middlesex County College
High School Diploma -
North Brunswick Township High School
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