Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Marino

Sherman Oaks

Summary

Results-driven professional with 8+ years of experience and focus on performance. Demonstrated success in cultivating rapport with individuals to optimize goals and output, resolve complex problems and deliver innovative improvement strategies. Decisive and thorough professional focused on developing realistic solutions for consumer, employee and operational concerns.

Overview

7
7
years of professional experience

Work History

Operations Specialist

Apple
02.2023 - Current
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Championed employee engagement efforts by organizing team-building activities and consistently providing constructive feedback.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Tracked and analyzed reports to determine needed improvements.

Specialist

Apple
07.2021 - 02.2023
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Developed strong client relationships through consistent communication and attentive service.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Barista

Starbucks
05.2018 - 07.2021
  • Restocked display cases with attractive arrangements to promote specialty food items.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prioritized drink requests while managing interruptions.
  • Controlled line and crowd with quick, efficient service.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Educated coworkers and customers about new products.

Boba Barista

Cozy Tea And Juice
06.2017 - 02.2018
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Educated coworkers and customers about new products.
  • Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes.
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.

Education

High School Diploma -

Golden Valley High School
Santa Clarita, CA

Associate of Arts - Culinary Arts

College Of The Canyons
Valencia, CA

Skills

  • Product Displays
  • Task Prioritization
  • Project Management
  • Operational Efficiency
  • Hospitality service expertise
  • Performance improvement
  • Opening and closing duties
  • Effective Communication
  • Product Memorization
  • Quantitative skills
  • Adaptive and Creative
  • Point of Sale Knowledge

Timeline

Operations Specialist

Apple
02.2023 - Current

Specialist

Apple
07.2021 - 02.2023

Barista

Starbucks
05.2018 - 07.2021

Boba Barista

Cozy Tea And Juice
06.2017 - 02.2018

High School Diploma -

Golden Valley High School

Associate of Arts - Culinary Arts

College Of The Canyons

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Anthony Marino