Anthony Marcel Voisin
Toronto
Summary
Results-driven professional with a strong background in customer relations and communication, focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Objective is to obtain a position as a high-profile security personnel, applying security training, police foundations diploma, and nine years of security experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Experienced Concierge
Allied Universal Security Services
09.2023 - Current
Concierge
Forest Hill Group
11.2021 - 05.2023
Concierge
First Service Residential
04.2021 - 11.2021
Contract
VP Protections
01.2020 - 03.2021
Patrol guard
Ontario Place
- Performed vigorous foot patrols
- Maintained the safety of patrons and performers during events
- Provided access control
Concierge
Elite Residential Concierge
08.2018 - 11.2019
- Performed desk duties
- Monitored CCTV systems
- Logged packages for residents
- Retrieved logged packages in system for residents
- Performed access control to the building for guests, residents and realtors
- Investigated disturbances
- Deterred trespassers and escorted unauthorized individuals off the property
- Performed Package audits
- Contacted parking enforcement for ticketing of unregistered vehicles
- Wrote daily incident reports (Trespassers, noise complaints, parking patrol ticketing report)
- Maintained positive company image by enforcing rules
- Input buzzer codes and activated/ deactivated fobs
- Performed elevator pre and post inspections as well as put the elevator into and out of service for authorized elevator bookings
- Performed amenity pre and post inspections
- Trained new staff onsite as required
- Performed amenity lockdowns as required (i.e
- Nightly closure of bowling alley at 8 PM)
Full-time Contractor escort Guard
Regal Security
05.2018 - 07.2018
- Escorted contractors around as they fulfilled their duties
- Provided access to units
- Ensured the safety of property
- Ensured the safety of clients
Full-Time Patrol Guard CBC
GardaWorld
10.2017 - 05.2018
- Performed Patrols (Interior and Exterior)
- Access control Duties
- Provided escort detail to VIPs and contractors
- Wrote reports for incidents
- Secured key location doors
- Performed lock ups and open ups
- Performed Studio lock ups
Floater
GuardaWorld
06.2017 - 10.2017
- Performed patrols
- Access control
- Worked with other onsite guards to supervise and manage cover guards
- Ensured the security of VIP individuals during events
- Responded to emergency situations
Sick Kids Hospital
04.2017 - 06.2017
- Company Overview: PGCRL Protection Services
- Performed routine patrols
- Responded to emergency codes
- Responded to freezer alarms
- Wrote reports on incidents
- Monitored CCTV systems
- Responded to access calls
- Trained new guards on site
- PGCRL Protection Services
Night Shift
George Brown Student Residence
11.2016 - 03.2017
- Performed access control
- Monitored CCTV systems
- Assisted staff with Residence issues
- Monitored Students and guests
- Investigated noise complaints and suspicious activities on site
- Followed up with Waterfront Site on cases of server issues
- Kept site secure during night hours that visitors were not allowed to sign in
- Logged and kept track of all Visitors on site and signed them out as they left site
- Informed staff of any complications regarding systems on site
Fire Watch Guard
Humber College
08.2016 - 11.2016
- Company Overview: North Campus
- Patrolled areas under construction to look for hazards
- Checked temperatures in DNS server rooms to ensure optimal performance of servers
- Assisted students with directions to campus operations and facilities
- Patrolled vital rooms to ensure there was no water damage
- North Campus
Primary Response
U of T Family housing
06.2016 - 07.2016
- Provided Access control for both housing buildings
- Patrolled the building and perimeter and interior keeping it secure and issue free
- Provided access control to tenant’s lockers via locker request forms
Primary Response
OCAD University
03.2016 - 06.2016
- Created incident reports and daily logs and put them in on ITrak
- Dispatched guards for alarms and medical incidents
- Logged guards in for patrols
- Sent guards to provide access for authorized students and faculty
- Issued keys and key cards to contractors and logged their information into the system
- Daily Key log Audit
- Daily Camera Audit
- Put the fire panel on bypass for contractors
- Arranged placement for extra coverage guards
- Provided customer service support on behalf of the University
- Answered inquiries as to where specific locations on the campus where and directions to get there
Primary Response
Dynasty Tower Concierge
02.2016 - 03.2016
- Secured the building from unwanted presences
- Received mail, logged it into the system and prepared it for pick up by residents
- Provided access to authorized personnel
- Arranged for booking of rooms for events
- Worked with real estate agents and contractors helping them by providing access when necessary
Education
Centre for Security Training and Management Inc -
Centre for Security Training and Management Inc
01.2016
Humber College - Police Foundations Program
Humber College
01.2011
High School Diploma -
Goderich District Collegiate Institute
01.2007
Skills
- Excellent communications and interpersonal skills
- Exceptional organizational and problem-solving skills
- Team player
- Self motivated
- Proactive
- Confident
- Experienced in security procedures
- Customer Service Skills
- Committed to excellent customer service
- Superb time-management and multi-tasking capabilities
- Punctual
- Reliable
- Cooperative
- Honest
- Hard-working
- Works well under pressure
- Fire Panel
- Patrols
- Fire System
- Radio & Communication Systems
- Control Centre Operations
- Audit Occurrences Reports
- Processing Access Cards
- Reviewing Reports
- Computer Experience
- Resolve Conflict Situations
- Ensure Safety and Emergency Procedures are followed
- Respond to Alarms
- Bomb Threats
- Other Emergencies
- Detect or Prevent Thefts and Vandalism
- Staff Scheduling
- First Aid & CPR Response
- Enforce the Trespass to Property Act
- Criminal Code of Canada Applications
- Handcuffing and Subject Control
- Use of Force
- Fire Access Control
- Non-Violent Crisis Intervention
- Tactical Procedures
- WHMIS
- Occupational Health and Safety
- Incident reporting
- First aid administration
- CCTV monitoring
- Access control
- Security systems
- Threat assessment
Certification
- Ontario Security Guard Licence, 02/28/25
- Emergency First Aid & CPR, 06/10/26
Security Knowledge
- Fire Panel
- Patrols
- Fire System
- Radio & Communication Systems
- Control Centre Operations
- Audit Occurrences Reports
- Processing Access Cards
- Reviewing Reports
- Computer Experience
- Resolve Conflict Situations
- Ensure Safety and Emergency Procedures are followed.
- Respond to Alarms, Bomb Threats and Other Emergencies
- Detect or Prevent Thefts and Vandalism
- Staff Scheduling
- First Aid & CPR Response
- Enforce the Trespass to Property Act and Criminal Code of Canada Applications
- Handcuffing and Subject Control
- Use of Force
- Fire Access Control
- Non-Violent Crisis Intervention & Tactical Procedures
- WHMIS & Occupational Health and Safety
Languages
English
Native or Bilingual
Timeline
Experienced Concierge
Allied Universal Security Services
09.2023 - Current
Concierge
Forest Hill Group
11.2021 - 05.2023
Concierge
First Service Residential
04.2021 - 11.2021
Contract
VP Protections
01.2020 - 03.2021
Concierge
Elite Residential Concierge
08.2018 - 11.2019
Full-time Contractor escort Guard
Regal Security
05.2018 - 07.2018
Full-Time Patrol Guard CBC
GardaWorld
10.2017 - 05.2018
Floater
GuardaWorld
06.2017 - 10.2017
Sick Kids Hospital
04.2017 - 06.2017
Night Shift
George Brown Student Residence
11.2016 - 03.2017
Fire Watch Guard
Humber College
08.2016 - 11.2016
Primary Response
U of T Family housing
06.2016 - 07.2016
Primary Response
OCAD University
03.2016 - 06.2016
Primary Response
Dynasty Tower Concierge
02.2016 - 03.2016
Patrol guard
Ontario Place
Humber College - Police Foundations Program
Humber College
Centre for Security Training and Management Inc -
Centre for Security Training and Management Inc
High School Diploma -
Goderich District Collegiate Institute
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