Anthony Madrigal Hernandez
Fresno
Summary
Motivated professional with hands-on experience in retail and healthcare support roles, providing direct customer and patient-facing assistance in high-volume environments. Brings a strong work ethic, professionalism, and the ability to balance service, accuracy, and efficiency while contributing positively to team goals.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Laboratory Specialist ll
Octapharma Plasma Center
Fresno
10.2023 - Current
- Led day-to-day laboratory and operational workflows, overseeing multiple departments to ensure alignment with Standard Operating Procedures (SOPs), safety protocols, and regulatory compliance (FDA, OSHA, cGMP).
- Managed team performance, provided hands-on training to new hires, and delegated tasks to maintain productivity under time-sensitive, high-volume conditions.
- Oversaw electronic documentation processes using various internal systems to upload, track, and copy critical data.
- Ensured data accuracy across platforms, supporting audit readiness and real-time operational visibility.
- Coordinated and monitored inventory using internal tracking software, ensuring optimal stock levels, timely replenishment, and smooth supply chain continuity across departments.
- Directed proper handling, labeling, and storage of plasma samples within strict compliance windows (60-minute freezer requirement), ensuring secure chain of custody and preparing outbound shipments with accuracy and care.
- Maintained and updated digital records for plasma sample movement, storage, and processing—ensuring accurate, compliant, and timely data entry into laboratory information systems.
- Provided clinical support by assisting in donor care: monitoring post-donation recovery, disconnecting equipment, recording vital signs, and delivering aftercare instructions while managing biohazard disposal and site sterilization.
- Operated and maintained lab equipment including centrifuges and freezers, ensuring proper calibration and use in accordance with safety and quality standards.
- Oversaw storage room organization and restocking of medical supplies, contributing to uninterrupted daily operations and department readiness.
Online Grocery Associate
Walmart
Fresno
08.2022 - 10.2023
- · Delivered high-quality customer service in a fast-paced retail environment by efficiently processing and fulfilling online grocery orders with precision and speed.
- Played a key role in improving customer satisfaction by ensuring timely, accurate order preparation and providing proactive communication to enhance the online shopping experience.
- Addressed customer inquiries and resolved order-related issues with professionalism and empathy, contributing to strong customer relationships and repeat business.
- Maintained high standards of accuracy and organization while managing multiple tasks, prioritizing workloads, and meeting strict fulfillment timelines.
- Collaborated closely with team members to optimize workflow, streamline the pick-and-pack process, and support same-day delivery goals.
- Demonstrated flexibility by being cross-trained to assist in multiple departments, including inventory management, customer service, and order staging—supporting operational success across all areas.
- Exercised strong time management and attention to detail to ensure all customer orders were completed accurately, contributing to overall store performance and customer retention.Actively supported a customer-first culture, helping to elevate the store’s reputation for dependable service and fast, reliable fulfillment.
Education
Sunnyside High School
Fresno, CASkills
- Phone etiquette
- Date Entry / Analysis
- Cross-Functional Collaboration
- Records Management
- Machine Learning
- Software Development
- Bilingual English / Spanish Fluent
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Basic Life Support Certified
Accomplishments
- Employee Of The Quarter, Awarded in 2024 with Octapharma Plasma
Timeline
Laboratory Specialist ll
Octapharma Plasma Center
10.2023 - Current
Online Grocery Associate
Walmart
08.2022 - 10.2023
Sunnyside High School