Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

Anthony Lou

Surrey,Canada

Summary

Results-driven Sales Supervisor with a solid retail background, dedicated to team development and maximizing sales. Expertise in crafting marketing strategies and delivering exceptional customer service, leading to the achievement of key business goals. Collaborative approach enhances team dynamics and overall productivity.

Overview

8
8
years of professional experience

Work History

Sales Supervisor

Hublot
Vancouver, BC
10.2024 - 03.2025
  • Spearheaded daily operations of luxury timepiece boutique, driving sales associates to exceed monthly revenue targets.
  • Implemented data-driven sales strategies that elevated customer experience and aligned with brand ethos.
  • Trained and mentored over five sales associates in consultative selling techniques, enhancing individual KPIs by 25%.
  • Conducted weekly performance reviews and role-playing workshops to strengthen client engagement skills.
  • Achieved 115% of personal sales targets through strategic upselling and cultivating long-term client relationships.
  • Expanded store’s CRM database by 30% through proactive outreach and post-purchase follow-ups.
  • Oversaw visual merchandising standards to ensure alignment with global brand directives during product launches.
  • Streamlined after-sales service processes, reducing customer complaint resolution time by 40%.

Client Engagement Manager

Moncler
Vancouver
08.2022 - 09.2024
  • Drove team performance by championing sales excellence in luxury retail environment.
  • Exceeded annual sales targets by 20% through strategic client engagement and appointment selling.
  • Achieved top 3 ranking in regional KPI performance metrics, including UPT and conversion rate.
  • Mentored over 15 associates monthly, enhancing team sales productivity by 35%.
  • Reduced onboarding ramp-up time by 50% through effective training program development.
  • Established portfolio of 150+ high-net-worth clients via personalized outreach initiatives.
  • Increased repeat business by 25% with implementation of post-purchase follow-up system.
  • Led seasonal visual merchandising resets to ensure adherence to global brand standards.

Store Manager

Footlocker INC
Richmond
09.2021 - 09.2022
  • Drove full P&L accountability for high-volume athletic retail store, ensuring operational excellence and revenue growth.
  • Managed annual sales budget exceeding $2.5M, consistently surpassing targets by 10-15% through strategic planning.
  • Reduced shrink by 22% via enhanced loss prevention protocols and comprehensive staff training programs.
  • Analyzed weekly sales reports to optimize labor allocation, improving margin by 8% through targeted promotions.
  • Recruited and trained team of 15+ associates, successfully promoting 3 to key holder positions.
  • Implemented monthly workshops that increased team sales per hour by 30%, fostering performance excellence.

Sales Associate/ HandBag Specialist

Burberry
Vancouver
10.2018 - 08.2021
  • Delivered exceptional service in luxury fashion, utilizing product knowledge and consultative selling.
  • Ranked in top 10% of associates for average transaction value exceeding $850.
  • Generated over $250K in annual sales through personalized client recommendations.
  • Maintained over 150 active client relationships via seasonal outreach and gifting initiatives.
  • Converted 60% of walk-in clients to CRM profiles through effective data capture strategies.
  • Represented Burberry at three seasonal market weeks for VIP clients.
  • Trained peers on new product launches, achieving complete team certification compliance.

Sales Associate

Coach
Richmond
07.2017 - 09.2018
  • Consistently achieved 120% of monthly sales quota for 12 consecutive months.
  • Boosted loyalty program sign-ups by 45% using targeted incentives.
  • Maintained 99% accuracy rate during weekly inventory audits.
  • Decreased damages by 20% through comprehensive product handling training.
  • Drove foot traffic up by 15% through dynamic window display rotations.
  • Educated over five associates on effective merchandising standards, improving store presentation.

Education

Arts -

Langara College
Vancouver
01.2017

Skills

  • Retail leadership and P&L oversight
  • Inventory management
  • Crisis management and process optimization
  • Sales strategy and KPI results
  • Consultative selling and luxury clienteling
  • Customer relationship management
  • Conflict resolution and loyalty programs
  • Talent acquisition and onboarding
  • Performance coaching and team motivation
  • Data-driven decision making
  • Sales forecasting and market analysis
  • Operational efficiency strategies
  • Project leadership and cost reduction
  • Cross-functional collaboration
  • Vendor negotiations and compliance oversight
  • Bilingual communication (English/Mandarin)
  • Visual merchandising strategies

Languages

Mandarin

Volunteer Experience

RCMP, Volunteer, 

Richmond, 

 2017-07, 2022-11, 

  • Patrolled designated to identify criminal activities, issue citations, prevent incidents, and serve warrants.
  • Supported positive relationships between community leaders and the general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Timeline

Sales Supervisor

Hublot
10.2024 - 03.2025

Client Engagement Manager

Moncler
08.2022 - 09.2024

Store Manager

Footlocker INC
09.2021 - 09.2022

Sales Associate/ HandBag Specialist

Burberry
10.2018 - 08.2021

Sales Associate

Coach
07.2017 - 09.2018

Arts -

Langara College

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Anthony Lou