Dynamic professional with extensive experience as a Foster Care Provider at Xyolhemeylh Child and Family Services, skilled in life skills education and motivational support. Proven track record in enhancing children's well-being through personalized care and effective communication, while implementing nutritional strategies and fostering a nurturing environment for growth and stability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Foster Care Provider, Relief Care Provider
Xyolhemeylh Child and Family Services
02.2020 - Current
Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
Participated in ongoing training opportunities to stay current on best practices in foster care provision.
Cared for medically fragile children in need of extensive support.
Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
Reduced problem behaviors with positive reinforcement and supportive techniques.
Assisted children through recovery from difficult home or school situations.
Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
Provided transportation to school, appointments, extracurricular activities, and family visits as needed.
Implemented creative problem-solving techniques to address challenging behaviors exhibited by some foster children while maintaining a supportive atmosphere within the home setting.
Helped reunify birth families through coordinated visitation strategies.
Assisted older youth transitioning into adulthood by providing guidance on essential life skills and decision-making processes.
Offered consistent guidance during difficult transitions or life changes to help foster children adapt more easily.
Coordinated with therapists, counselors, and other professionals to create individualized plans for each child''s development.
Transported kids to mandated therapy, extracurricular activities and medical appointments.
Small Business Owner
Alclean Facility Services
01.2015 - Current
Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Promoted business via social media to generate leads and maximize brand identity.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Sales Manager
Shell Oil
01.2006 - 02.2015
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Improved customer satisfaction by addressing and resolving complaints promptly.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Skills
Life skills education
Activity planning
Multicultural sensitivity
Safety planning
Customer service
Time management
Verbal and written communication
Complex Problem-solving
Customer service and engagement
Child development
Excellent communication
Organizational skills
Crisis intervention
Conflict resolution
File management
Trauma informed care framework
Emergency intervention
Certification
WHMIS, Non-Violent Crisis Intervention, Food Safe 1-2, Security Certification BST 1-2, 34 years of safe driving experience.
2nd year practicum student at Child and Family Services Slave Lake/ Northwest Child and Family Services High Prairie2nd year practicum student at Child and Family Services Slave Lake/ Northwest Child and Family Services High Prairie
Protective Services Worker at Jobs and Family Services - Child Protection ServicesProtective Services Worker at Jobs and Family Services - Child Protection Services
Intern- Independent Living Program at Arlington County Department of Human Services Child and Family Services DivisionIntern- Independent Living Program at Arlington County Department of Human Services Child and Family Services Division