Anthony Johnson
Elk Grove
Summary
Experienced team player with a proven track record at Noah's New York Bagels, excelling in customer service and complaint resolution. Recognized for enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in training staff and maintaining equipment, contributing to a collaborative and efficient work environment.
Overview
4
4
years of professional experience
Work History
Team Member
Noah's New York Bagels
09.2024 - Current
- Prepared food items and beverages to meet customer demands efficiently.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Trained new employees on standard operating procedures and customer service excellence.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Team Member
McDonald's Restaurant
11.2022 - 09.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Burger King
08.2021 - 10.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
Education
Psychology
Consumnes River College
Sacramento, CA06-2029
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Goal setting and achievement
- Complex Problem-solving
- Product knowledge
- Complaint resolution
- Relationship building
- Team building
- Task prioritization
- Staff education and training
- Equipment maintenance
- Mechanically inclined
Timeline
Team Member
Noah's New York Bagels
09.2024 - Current
Team Member
McDonald's Restaurant
11.2022 - 09.2023
Team Member
Burger King
08.2021 - 10.2022
Psychology
Consumnes River College