Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Jayaratnam

Toronto

Summary

I am a customer-focused professional with experience in hospitality, logistics, and front-line support. I’ve worked in hotel operations and customer care, handling guest needs and coordinating services efficiently. With a diploma in Computer Systems Technician, I bring strong communication, problem-solving, and technical skills to every role.

Overview

2
2
years of professional experience

Work History

Customer Service & Freight Operations Associate

MKT Courier & Cartage
01.2024 - Current
  • Handled claims procedures efficiently following any shipment damages or losses.
  • Liaised with customers provide status updates and explain cargo shipment delays.
  • Monitored carrier performance metrics to ensure adherence to service level agreements and quality standards.
  • Reduced transit times by proactively identifying potential bottlenecks and implementing preventive measures.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.

Steward

Chelsea Hotel
04.2023 - Current
  • Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.

Education

Computer Systems Techinician - IT Network Security

Seneca College of Applied Arts And Technology
North York, None
05-2025

Skills

  • Exceptional Customer Service – Proven ability to handle guest inquiries, resolve issues, and maintain a positive, professional demeanor in fast-paced environments
  • Hospitality Experience – Hands-on knowledge of hotel operations and cleanliness standards from working at the Chelsea Hotel
  • Logistics & Administrative Support – Experience in freight forwarding, U-Haul rentals, and package coordination, ensuring smooth daily operations
  • Technical Proficiency – Trained in computer systems, with skills in Microsoft Office, basic troubleshooting, and quick learning of new software
  • Strong Communication & Teamwork – Effective communicator with a collaborative approach, adaptable to shift work and diverse customer needs

Timeline

Customer Service & Freight Operations Associate

MKT Courier & Cartage
01.2024 - Current

Steward

Chelsea Hotel
04.2023 - Current

Computer Systems Techinician - IT Network Security

Seneca College of Applied Arts And Technology

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