Anthony Ibarra
Fontana,CA
Summary
Experienced retail professional known for boosting sales and enhancing customer experiences. Strong team collaboration skills in fast-paced retail environments. Extensive product knowledge and adept at active listening to ensure customer satisfaction and loyalty. Skilled in customer service, sales techniques, and product expertise. Proficient in persuasive communication to engage customers and provide product recommendations. Successful track record in maintaining organized inventory systems and achieving team goals.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Tilly's
11.2024 - 03.2025
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Retail Associate
Walmart
01.2024 - 11.2024
- Operated digital devices to fulfill customer orders, performed quality checks, and organized orders for pickup.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Computer Tech/builder
Self-employed
01.2020 - 01.2022
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Recommended new and replacement hardware and software purchases.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associates - Business Administration
Riverside City College
Riverside, CASkills
- Customer engagement skills
- Effective issue resolution skills
- Service excellence
- Sales proficiency
- Customer assistance
- Retail sales
- Flexible schedule
- Product knowledge
- Sales expertise
- Product promotions
- Product demonstrations
- Sales goals attainment
Timeline
Retail Sales Associate
Tilly's
11.2024 - 03.2025
Retail Associate
Walmart
01.2024 - 11.2024
Computer Tech/builder
Self-employed
01.2020 - 01.2022
Associates - Business Administration
Riverside City College
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