Anthony Hernandez
Luminarias Restaurant
Los Angeles
8
years of professional experience
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Work History
Restaurant Manager
3 Years 10 Months- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Trained and mentored staff, enhancing team performance and service quality.
- Developed and implemented operational procedures to streamline workflow efficiency.
- Managed inventory control systems, reducing food waste and optimizing stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Host Manager
2 Years 3 Months- Managed front-of-house operations to ensure smooth guest experiences.
- Trained and supervised host staff on customer service protocols.
- Coordinated seating arrangements to optimize restaurant flow and minimize wait times.
- Resolved guest inquiries and complaints with a focus on satisfaction.
- Collaborated with kitchen and service teams to ensure timely food delivery.
Sales Associate
9 Months- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales, effectively communicating details to customers.
- Organized merchandise displays to attract customer attention and promote sales initiatives.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
Warehouse Worker
3 Months- Maintained accurate inventory records using warehouse management systems.
- Coordinated shipping and receiving processes to ensure timely delivery of materials.
- Trained new hires on safety protocols and operational procedures.
- Oversaw daily workflow, ensuring adherence to safety standards and operational efficiency.
- Managed stock levels, minimizing discrepancies through regular audits and checks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Consistently lifted materials weighing as much as 50 pounds.
Education
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Operations management
Passion for customer satisfaction
Organization and prioritization
Food service background
Staff scheduling
Supervisory skills
Pre-shift walk-through
Team leadership
Training and onboarding
Money handling
Conflict resolution
POS terminal operation
Front of house management
Workflow planning
Safe food handling
Managing reservations and large parties
ServSafe food manager
Critical thinking
Reliable and responsible
Timeline
Restaurant Manager
Luminarias Restaurant
10.2022 - CurrentRead More
Host Manager
Castaways Restaurant
07.2019 - 10.2021Read More
Sales Associate
GUESS Factory
10.2018 - 07.2019Read More
Warehouse Worker
Dodger Stadium
04.2018 - 07.2018Read More
East Los Angeles College
Read More