Anthony Hernandez
Redlands
Summary
Developed strong problem-solving and communication skills in a dynamic service setting. Demonstrated ability to effectively and efficiently handle and resolve customer inquiries. Looking to move into a new industry where my skills can be used to improve customer satisfaction and team performance through discipline and collaboration
Overview
4
4
years of professional experience
Work History
Key Carrier
Stater Brothers Markets
Moreno Valley
11.2024 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with team members to enhance product knowledge and improve service standards.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Assisted in training new staff on customer interaction protocols and company policies.
- Maintained cleanliness and organization of store displays to enhance shopping experience.
- Supported inventory management by restocking shelves and tracking stock levels.
Host
Denny's
02.2024 - 07.2024
- Greeted and seated guests efficiently, ensuring a positive first impression.
- Managed reservation systems to optimize seating arrangements during peak hours.
- Handled guest inquiries and complaints with professionalism to maintain satisfaction levels.
- Monitored dining area for cleanliness, ensuring adherence to health and safety regulations.
Specialty Rides Operator
Live Oak Canyon Pumpkin Patch
08.2022 - 10.2023
- Oversaw maintenance and operation of specialty rides to ensure safety and efficiency.
- Coordinated with team to maintain cleanliness and organization of work areas.
- Established secure environment for customers, prioritizing safety protocols and risk management.
Education
High School Diploma -
Redlands High School
Redlands, CA06-2024
Skills
- Customer service
- Customer relations
- Payment processing
- Team collaboration
- Effective time management
- Dependable and responsible
- Active listening
- Quick Learner
Timeline
Key Carrier
Stater Brothers Markets
11.2024 - Current
Host
Denny's
02.2024 - 07.2024
Specialty Rides Operator
Live Oak Canyon Pumpkin Patch
08.2022 - 10.2023
High School Diploma -
Redlands High School