Anthony Hayes

During a 3-week period at Dairy Queen, I assumed the responsibilities of the General Manager, overseeing all aspects of store operations to ensure business continuity and high standards of service in the GM’s absence. I led the team, managed inventory and finances, and maintained operational excellence in a fast-paced QSR (Quick Service Restaurant) environment.

• Directed daily operations of the restaurant, including front- and back-of-house management, scheduling, and staffing.
• Supervised and motivated team members to ensure customer satisfaction, efficient service, and adherence to company standards.
• Handled food safety compliance, cleanliness, and quality control in accordance with health regulations and DQ policies.
• Managed employee schedules, shift coverage, and labor control to maintain optimal staffing levels.
• Conducted opening and closing procedures, including cash handling, deposits, and end-of-day reporting.
• Oversaw inventory management, ordering supplies, and minimizing food and product waste.
• Resolved customer issues and complaints with professionalism and a focus on guest satisfaction.
• Provided training and coaching to team members, ensuring consistency in service and operations.
• Communicated regularly with district management to provide updates on store performance and staffing.

As a Shift Leader at Cracker Barrel, I was responsible for overseeing daily restaurant operations and supporting the management team to ensure high levels of guest satisfaction and team performance. I provided leadership and guidance to front- and back-of-house staff, ensuring all company policies and procedures were followed during shifts.

• Supervised front-of-house and back-of-house employees to maintain smooth and efficient operations during assigned shifts.
• Provided hands-on support in high-volume situations, including seating guests, taking orders, running food, and assisting in the kitchen as needed.
• Ensured compliance with health and safety regulations, food safety standards, and company protocols.
• Trained and coached new and existing team members to uphold Cracker Barrel’s service and hospitality standards.
• Resolved customer complaints professionally and efficiently to maintain satisfaction and loyalty.
• Managed shift transitions, delegated tasks, and conducted pre- and post-shift meetings.
• Assisted with inventory management, restocking, and tracking supply levels.
• Supported cash handling, including opening/closing registers and preparing deposits.

Job Description:
As a Grounds Crew Worker at Eagle Sky of the Ozarks, I was responsible for maintaining the cleanliness, safety, and overall appearance of the campgrounds and facilities. I worked as part of a team to ensure that the outdoor spaces were well-kept, functional, and welcoming for staff, guests, and campers.

Key Responsibilities:

• Performed daily maintenance tasks including mowing, weed-eating, raking, and clearing debris from trails and common areas.
• Assisted in landscaping duties such as planting, mulching, and trimming shrubs and trees.
• Conducted routine inspections and minor repairs on outdoor equipment, fences, and walkways.
• Set up and broke down outdoor event spaces and camp activities.
• Ensured all grounds areas met safety and cleanliness standards.
• Operated various tools and equipment such as trimmers, blowers, and utility vehicles.
• Collaborated with maintenance and facilities teams to address weather-related or urgent maintenance issues.