Anthony Hailey
Oakley
Summary
Dynamic Service Technician with a proven track record at Safety Cover Systems, excelling in troubleshooting and installation. Recognized for exceptional customer service and attention to detail, effectively communicating complex technical information. Skilled in preventive maintenance and fostering teamwork, ensuring seamless operations and high customer satisfaction.
Experienced with yard operations, team leadership, and process optimization. Utilizes effective communication and organizational skills to manage daily tasks efficiently. Knowledge of safety protocols and inventory management ensures smooth and productive operations.
Experienced with overseeing all facets of warehouse operations, including inventory management and logistics coordination. Utilizes effective communication and leadership to ensure seamless workflow and team cohesion. Track record of maintaining high safety standards and operational efficiency.
Overview
6
6
years of professional experience
Work History
Service Technician
Safety Cover Systems
01.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Amazon Delivery Associate
A-Z Logistics
03.2021 - 01.2022
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Operated vehicle safely in highly congested areas with no traffic violations.
Warehouse Manager
Waters Moving & Storage
04.2020 - 02.2021
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Forklift and warehouse equipment operation
- Managed a team of movers, warehouse workers, and drivers, ensuring efficient workflow and productivity
Night Crew Stocker
Safeway
01.2020 - 08.2020
- Ensured shelves were fully stocked, properly labeled, and faced for a neat presentation
- Increased customer satisfaction through prompt assistance with locating items and answering inquiries outside regular business hours.
- Rotated products to prevent expiration and maintained accurate inventory levels
- Enhanced store appearance with meticulous organization and arrangement of merchandise displays.
- Worked efficiently overnight to ensure the store was ready for customers in the morning
- Operated pallet jacks and other equipment to safely transport heavy loads
- Handled cash register operations, processed customer purchases, and managed point of sale transactions
Wrecking Yard Supervisor
McHugh's Towing and Wrecking
12.2018 - 01.2020
- Supervised daily operations in the salvage yard, ensuring efficient workflow and organization
- Managed inventory of vehicles, salvaged parts, and yard tools, ensuring accurate records
- Led a team of dismantlers and laborers, providing on-sight training and oversight
- Enforced safety protocols and environmental regulations, ensuring compliance with OSHA and EPA standards
- Operated heavy machinery such as forklifts and loaders to safely move vehicles and parts
- Assisted customers and vendors with part request and scrap purchases
Education
GED -
Shasta Adult School
Redding, CA03-2018
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting and diagnosis
- Diagnostic testing
- System installation
- Inventory management
- Safety procedures adherence
- Task prioritization
- Teamwork and collaboration
- Organizational skills
- Power tool mastery
- Heavy machinery operation
Timeline
Service Technician
Safety Cover Systems
01.2022 - Current
Amazon Delivery Associate
A-Z Logistics
03.2021 - 01.2022
Warehouse Manager
Waters Moving & Storage
04.2020 - 02.2021
Night Crew Stocker
Safeway
01.2020 - 08.2020
Wrecking Yard Supervisor
McHugh's Towing and Wrecking
12.2018 - 01.2020
GED -
Shasta Adult School
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