Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Anthony Gooneratne

Ottawa,ON

Summary

Focused Project Manager with over 13 years of experience in managing, implementing and delivering IT Projects. Passionate in utilizing the skills, education, and experience gained to be an effective contributor to the company’s business needs by achieving organizational and regulatory expectations.


Summary of Roles

  • Current role is as a customer service resolutions analyst for a leading bank in North America.
  • Worked as the Project Manager for IT system and infrastructure implementation projects for multiple leading banks in Sri Lanka for over ten years. Delivered projects in the domains of: Core banking system, migration, System integration, Business Intelligence (BI), Infrastructure implementation and Process automation.
  • Played a lead role in multiple technology the data migration for a core banking system migration project (Fiserv) which was completed in a record time frame in the banking industry of Sri Lanka.
  • Planned and delivered a range of business-critical IT systems and infrastructure implementation projects simultaneously from conception to completion within established deadlines and budgets.

Overview

17
17
years of professional experience

Work History

CUSTOMER SERVICE RESOLUTIONS ANALYST

TD BANK
09.2021 - Current
  • Analyzes issues raised by clients pertaining to business products and provides solutions and recommendations.
  • Works exceptionally in a team setting, by providing support and guidance.
  • Ensures all resolutions provided comply with Bank of Canada regulatory requirements.

Ecommerce Resolution Agent

Costco Canada (E-COMMERCE DIVISION)
06.2020 - 08.2021

Analyzed issues raised by clients pertaining to business products and services; provided solutions and recommendations adhering to company policy and regulations in a timely manner.


PROJECT MANAGER / IT SYSTEM AND INFRASTRUCTURE

AMANA BANK
06.2011 - 11.2019
  • Coordinated project resources across technical, administrative, business teams, and third-party vendors.
  • Maintained a high success rate of effective implementation of financial system and infrastructure projects across the bank’s divisions.
  • Closely worked with Consultants and Program Leaders to identify the business needs which were analyzed to determine the technical requirements of the project scopes.
  • Created request for proposals (RFP), business requirement documentation, traceability matrixes, contracts and other project documentation in adherence to PMI standards.
  • Defined best practices by moving between agile and waterfall approaches depending on project specifics and owners’ requirements.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Conducted user acceptance testing (UAT) for continual refinement of system processes.
  • Effectively bridged the knowledge gap between stakeholders and internal teams that significantly helped to minimize scope creep and issue escalations.
  • Communicated progress using reports, graphs, presentations, and dashboards to the management team, project steering committee, consultants, and clients on a regular basis.

SENIOR BUSINESS ANALYST

SDB BANK
03.2009 - 06.2011
  • Managed implementation, support, and troubleshooting of core banking system and other integrated applications of the bank.
  • Researched and identified business improvements and determined appropriate systems required for process improvements. Created and managed implementations of process automation. Reduced processing time by 60% for key processing workflows.
  • Created and maintained standard operating procedures governing system functions and features.
  • Trained business personnel in use of systems.
  • Led periodical Business Continuity Process and Disaster Recovery drills.

BUSINESS ANALYST

DATA MIGRATION, SYSTEM MIGRATION SDB BANK
03.2007 - 03.2009
  • Led data migration for the core banking migration project which was completed in a record timeframe in the banking industry.
  • Led the development of comprehensive data extraction algorithms and procedures which were used for data migration between the core systems.
  • Managed user acceptance testing (UAT) for each data migration cycles.
  • Led the development of data cleansing tools and actively engaged in data cleaning tasks.

SOLUTIONS SPECIALIST

PROJECT DESJARDINS, SDB BANK SRI LANKA
06.2006 - 03.2008
  • Designed the technical architecture for the central recovery database (CRDB) platform.
  • Managed project procurement.
  • Coordinated and implemented the CRDB application and its infrastructures (e.g., development of the application, implement application hosting servers, data communication devices and security firewall).
  • Conducted user training and connected over 100 micro financing institutions to the CRDB system.

Education

BSc. Hons. Degree - Management Information Systems (MIS

National University of Ireland

Project Management Professional (PMP) - Project Management

Project Management Institute (PMI)

Lead Auditor (Information Security Management Systems) - undefined

BUREAU VERITAS

Skills

    Project Management

    Agile Methodology

    Scrum Methodology

    Stakeholder Relations

    Project Estimation and Bidding

    Contract Management

    Conflict Management

    Research and Analysis

    Technical

    Solution Testing and Implementation

    Microsoft Project / Office Suite / VISO

    SQL / IOS / IBM AS 400

    Microsoft Windows Desktop/ Server

    Google Sheets

    WAN/LAN

    Customer Service

    Customer Relationship Management

    Conflict Mediation

    Executive Management Support

    Technical Support

Affiliations

  • Member of PMI OVOC Ottawa.
  • Mentee for PMI OVOC 2020 Mentorship Forum
  • Volunteer work: Member of Audio and Visual Team, St. Monica Church, Ottawa.

Timeline

CUSTOMER SERVICE RESOLUTIONS ANALYST

TD BANK
09.2021 - Current

Ecommerce Resolution Agent

Costco Canada (E-COMMERCE DIVISION)
06.2020 - 08.2021

PROJECT MANAGER / IT SYSTEM AND INFRASTRUCTURE

AMANA BANK
06.2011 - 11.2019

SENIOR BUSINESS ANALYST

SDB BANK
03.2009 - 06.2011

BUSINESS ANALYST

DATA MIGRATION, SYSTEM MIGRATION SDB BANK
03.2007 - 03.2009

SOLUTIONS SPECIALIST

PROJECT DESJARDINS, SDB BANK SRI LANKA
06.2006 - 03.2008

BSc. Hons. Degree - Management Information Systems (MIS

National University of Ireland

Project Management Professional (PMP) - Project Management

Project Management Institute (PMI)

Lead Auditor (Information Security Management Systems) - undefined

BUREAU VERITAS
Anthony Gooneratne