Anthony Gatt
Maple,ON
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Excellent verbal skills and written skills were developed while studying journalism and interacting with new people daily. Motivated always to improve, and to improve others.
Overview
5
5
years of professional experience
Work History
Customer Service Team Leader
Lithia & Driveway
Vaughan, Ontario
09.2025 - Current
- Monitored and coached customer service representatives to ensure proper policies and procedures are being followed.
- Handled escalated calls to try to de-escalate, to ensure borrowers have a better understanding of their loan, and a proper solution is met.
- Completed necessary tasks to ensure the business needs are met, which include emails, callbacks, and training.
Customer Service Representative
Lithia & Driveway
Vaughan, Canada
09.2024 - 09.2025
- Handle customer inquiries and questions through inbound calls with high call volume.
- Following compliance and notation standards to make sure the details of the customer loan are explained to them in the correct way.
- Complete follow-up tasks that require attention to detail to confirm everything is correct and aligned with our policies.
Customer Care Member
Roma Moulding
Woodbridge, Canada
03.2024 - 06.2024
- Answer calls to help our customers out on a daily basis with placing orders, requesting replacements or general product knowledge.
- Live chat and emails to help customers with similar inquiries like above.
- SAP CRM Knowledge.
- Making sure customers have had WOW experience with sending personal cards to them to create bonds and relationships.
Front End Associate/Online Customer Service Rep
Toys R Us
Vaughan, Canada
07.2021 - 01.2024
- I was hired as cashier/floor, but slowly due to my great work ethic and excellent customer service was given the opportunity to run Toys R Us customer service through online chat and email.
- Also, merch out product daily, handling our store's curbside pickup orders and work in the back in the truck bay bringing out the large items the store has in stock.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
C Coaching License - Coaching
Canada Soccer
Online Classes11.2023
Diploma - Journalism
SENECA COLLEGE
Toronto, ON06.2019
High School Diploma -
CARDINAL CARTER CATHOLIC HIGH SCHOOL
Aurora, ON06.2017
Skills
- Teamwork
- Work Ethic
- Fast Learner
- Tech Savvy
- CPR
- First Aid
- CRM Software
- Call Center
- Complaint Handling
- Problem-solving
- Escalation handling
- Cash Handling
- Inventory Management
- SAP
- Team coaching
Timeline
Customer Service Team Leader
Lithia & Driveway
09.2025 - Current
Customer Service Representative
Lithia & Driveway
09.2024 - 09.2025
Customer Care Member
Roma Moulding
03.2024 - 06.2024
Front End Associate/Online Customer Service Rep
Toys R Us
07.2021 - 01.2024
C Coaching License - Coaching
Canada Soccer
Diploma - Journalism
SENECA COLLEGE
High School Diploma -
CARDINAL CARTER CATHOLIC HIGH SCHOOL