Anthony Garcia
Redlands
Summary
Field Service Engineer 3 technical expert and proficient in multiple modalities, primarily Nuclear Medicine equipment, responsible for resolving advanced service needs of designated equipment, performing advanced troubleshooting, installations, validation and planned maintenance on assigned equipment.
Overview
37
37
years of professional experience
Work History
Field Service Engineer 3
GE HealthCare
Redlands
05.2002 - Current
- Perform advanced troubleshooting and repair on imaging equipment, applying knowledge of electronic, mechanical, electrical, and networking to diagnose and fix problems.
- Perform installations, validation and planned maintenance on assigned equipment.
- Help lead, instruct, and assist less experienced Field Engineers and provide mentoring and feedback to team members.
- Communicate and serve as escalation point for customer-related concerns including installs and FMI's.
- Own customer issues from dispatch and identification of issue to resolution. Proactively engage with team members to ensure status updates of issues at all times.
- Keep up to date on administrative responsibilities such as maintaining internal service records, in a timely manner, ordering repair parts, and scheduling planned maintenance, in accordance with compliance.
- Follow compliance, safety, quality, and environmental health standards, and adhere to service quality policies
Field Service Technician
California Diagnostic Services
Orange
11.1989 - 05.2002
- Performed field service on Nuclear Medicine equipment, including maintenance and installs.
- Perform preventive and corrective maintenance, troubleshoot multi-symptom equipment issues, and conduct warranty repairs.
- Establish communication with customers, including escalated service.
Education
Bachelor of Science - Electronics Engineering
DeVry Institute of Technolgy
City Of Industry, CA10-1986
Skills
- Equipment maintenance of Nuclear Medicine, SpecCT and Ultrasound systems
- Technical troubleshooting and support
- System validation
- Installation procedures
- Service record management
- Customer relationship management
Timeline
Field Service Engineer 3
GE HealthCare
05.2002 - Current
Field Service Technician
California Diagnostic Services
11.1989 - 05.2002
Bachelor of Science - Electronics Engineering
DeVry Institute of Technolgy