Dynamic professional with extensive experience at Allied Universal Security Services, excelling in team leadership and client relations. Proven organizational and communication skills drive operational excellence. Adept at developing personnel and enhancing customer service, ensuring compliance and efficiency. Proficient in Microsoft Office, with a strong ability to perform under pressure and foster collaborative environments.
Executed highway maintenance duties using light vehicles and equipment under Class C license requirements.
Conducted physical labor tasks including asphalt raking, litter pickup, and garbage hauling.
Utilized hand and power tools for brush removal from highway areas.
Contributed to roadbed maintenance projects like crack sealing and pothole repairs.
Managed traffic control by setting lane closures and operating necessary signage.
Maintained drainage systems through cleaning of ditches and culverts.
Performed repairs on guardrails, fences, signs, and mile markers as needed.
Participated in all required training sessions and safety briefings.
Supervised security operations, managing team of security officers and supervisors. Conducted hiring, payroll, training, coaching, and development of personnel. Built and maintained effective relationships with clients and employees. Ensured compliance with reporting and contract requirements. Facilitated regular communication of issues and programs with clients. Assisted recruiters in identifying and hiring quality candidates. Developed staff technical and professional skills through performance management. Coordinated site-specific training and maintained operational procedures for security personnel.
Ensured excellent customer interactions through proactive greetings and assistance with product inquiries. Managed efficient grocery bagging and processed payments accurately. Maintained shelf organization while ensuring freshness and adherence to expiration dates. Executed comprehensive cleaning duties to uphold high sanitation standards across store. Prioritized assistance for customers seeking item location, particularly those with disabilities or mobility challenges. Recommended products tailored to customer needs, enhancing overall shopping experience. Supported customers in transporting groceries to vehicles, elevating service quality.