Anthony Duran
San Bernardino
Summary
Dynamic customer service professional with extensive experience at Quinn Company, excelling in relationship building and sales expertise. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Recognized for maintaining high productivity while adapting to fast-paced environments and delivering tailored service solutions. Committed to continuous improvement and professional growth.
Overview
12
12
years of professional experience
Work History
Parts and Service Rep
Quinn Company
10.2020 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Scheduled appointment to resolve more complex issues.
Parts Counter Advisor
Quinn Company
01.2017 - 10.2020
- Processed special orders quickly, meeting customer needs while maintaining profitability for the company.
- Established strong relationships with vendors, negotiating favorable pricing and delivery terms.
- Collaborated with service technicians to ensure proper parts identification and availability for repairs.
- Maintained an organized workspace, ensuring easy access to parts for staff members throughout the day.
- Developed creative merchandising strategies that increased visibility of high-margin products leading to higher revenue generation.
- Worked closely with sales representatives to provide accurate quotes for customers seeking specific replacement parts or upgrades.
- Increased customer satisfaction by providing accurate and timely parts information to both internal and external customers.
- Provided exceptional customer service, addressing issues promptly and professionally to maintain customer loyalty.
Will Call Lead
Quinn Company
03.2016 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Hose Shop
Quinn Company
01.2013 - 03.2016
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06.2010
Skills
- Customer support
- Customer relations
- Customer relationship management
- Account management
- Service recommendations
- Relationship building
- Sales expertise
- Critical thinking
- Active listening
- Customer service
Accomplishments
- Awarded top inside sales representative of 2020
- Year-over-year parts and service growth in 2021
- Award 100% on PARS IN 2022
- Recognition of outstanding sales performance for highest e-commerce sign ups in 2023
Timeline
Parts and Service Rep
Quinn Company
10.2020 - Current
Parts Counter Advisor
Quinn Company
01.2017 - 10.2020
Will Call Lead
Quinn Company
03.2016 - 12.2016
Hose Shop
Quinn Company
01.2013 - 03.2016
High School Diploma -
Arroyo Valley High School
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