Anthony De Santis
Toronto,ON
Summary
Proven professional with a track record of enhancing guest satisfaction and streamlining operations at Delta Hotels By Marriott. Demonstrates a strong work ethic and team player mentality, excelling in hotel software and guest flow management. Skilled in phone etiquette and fostering relationships, significantly contributing to repeat business and efficient guest service.
Overview
7
7
years of professional experience
Work History
Bellperson
Delta Hotels By Marriott
Toronto, ON
07.2022 - Current
- Maintained clean and organized lobby areas for a welcoming environment and positive first impression.
- Stored luggage for guests, retrieving baggage and items when notified.
- Supported event set-up and tear-down, facilitating successful functions within the hotel premises.
- Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.
- Streamlined bell service operations through regular maintenance of luggage carts and storage areas.
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
- Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
Receptionist Administrator
Homelife/Vision Realty Inc., Brokerage
Toronto, ON
10.2017 - 10.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Prepared Offers, Listings and other related real estate documents using programs such as MLS, Skyslope, Webforms, and Easy Offer.
- Utilize Brokerbay to retrieve and deliver Confirmation messages.
Education
Diploma - Hospitality Management
Humber College
Toronto, ON04.2025
License Certificate - Real Estate
Humber College
Toronto, ON10.2023
Skills
- Strong Work Ethic
- Team player mentality
- Reliability and punctuality
- Safe Driving Record
- Sales experience
- Hotel Software Familiarity
- Phone Etiquette
- Initiative and Self-Motivation
- Message Delivery
- Guest Flow
Languages
English
Native or Bilingual
Timeline
Bellperson
Delta Hotels By Marriott
07.2022 - Current
Receptionist Administrator
Homelife/Vision Realty Inc., Brokerage
10.2017 - 10.2023
Diploma - Hospitality Management
Humber College
License Certificate - Real Estate
Humber College