Anthony D'Alessandri
Timmins,ON
Summary
A personable, goal-driven, and persuasive communicator with impeccable interpersonal skills honed by years of customer service. Extremely articulate with a keen eye for detail and the ability to think critically and act proactively. A dedicated problem solver with an unparalleled commitment to maintaining the highest possible standards.
Overview
6
6
years of professional experience
Work History
Member Engagement Coordinator
Timmins Chamber of Commerce
04.2024 - 07.2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Strengthened brand identity with consistent messaging across various platforms including digital and social media channels.
- Created and maintained physical and electronic personnel records.
- Established clear communication channels with stakeholders, facilitating smooth coordination during event planning.
- Streamlined event planning processes for increased efficiency and improved attendee satisfaction.
- Delivered exceptional customer service, promptly addressing inquiries and resolving issues to ensure client satisfaction.
Franchise Development Coordinator
Tutor Doctor, Toronto
07.2021 - 02.2023
- Prioritized delegation of internal and external communications via email and phone to ensure accurate and timely delivery of incoming requests.
- Strived to build a strong rapport with new franchisees to develop trust in our services during the onboarding process.
- Collaborated with management, brokers and directors to discuss the need for service improvements to identify client needs and actively assist with growing demands.
- Facilitated cross-departmental collaboration between development staff members to maximize resource utilization and team efficiency.
Distribution Specialist
The Printing House
02.2019 - 09.2020
- Fulfilled customer orders promptly and efficiently by maintaining high delivery standards and arranging third-party delivery services to ensure timely arrivals.
- Maintained high levels of professionalism when assisting customers through phone, email, or in-person engagements to exceed service expectations.
- Provided active assistance in production and quality inspection to meet client commitments while undertaking administrative roles such as sending and receiving correspondence.
- Coordinated shipping schedules, ensuring timely deliveries and increased customer satisfaction rates.
Education
Bachelor of Arts - Communications
Laurentian University
Sudbury04-2016
Graduate Certificate - Public Relations
Cambrian College of Applied Arts And Technology
Sudbury04-2016
Skills
- Exceptional time management skills through prioritization, task organization, and planning
- Excellent verbal and written communication skills
- Proficient in Oracle, Square, Clover, Canva, Atlas, Constant Contact, HubSpot, and Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Comfortable working independently and collaboratively
- Exceptional organizational abilities with a keen eye for detail
- Outstanding written and verbal communication skills
- Strong ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment
- Demonstrated discretion and the ability to handle confidential information with integrity
- Excellent problem-solving skills and the capacity to work autonomously
- Correspondence with internal and external stakeholders regarding a variety of topics including meeting arrangements, information requests, and confidential matters
Timeline
Member Engagement Coordinator
Timmins Chamber of Commerce
04.2024 - 07.2025
Franchise Development Coordinator
Tutor Doctor, Toronto
07.2021 - 02.2023
Distribution Specialist
The Printing House
02.2019 - 09.2020
Bachelor of Arts - Communications
Laurentian University
Graduate Certificate - Public Relations
Cambrian College of Applied Arts And Technology
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