Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Anthony Cruz II

San Diego

Summary

Service Center Manager with 20 years of experience in operational management and strategic planning. Expertise in performance analysis and process optimization, leading to enhanced workflow efficiency and increased customer satisfaction.

Overview

26
26
years of professional experience

Work History

Service Center Manager

Henley LLC
San Diego
11.2020 - 01.2026
  • Delegated tasks to staff, establishing priorities and goals.
  • Trained staff on customer service best practices to enhance performance.
  • Managed daily operations of service center for optimal workflow.
  • Assisted customers with inquiries, resolving service-related issues promptly.
  • Monitored equipment performance to proactively identify maintenance needs.
  • Collaborated with vendors for efficient procurement of parts and services.
  • Implemented safety protocols, ensuring a secure environment for all.
  • Created reports analyzing key performance indicators, including response and resolution rates.

Service Center Manager

JiffyLube
San Diego
04.2000 - 11.2020
  • Managed daily operations of service center to ensure smooth workflow.
  • Assisted customers with inquiries and resolved service-related issues promptly.
  • Coordinated staff schedules to optimize coverage and customer service.
  • Maintained inventory levels of supplies and equipment for service efficiency.
  • Trained new team members on operational procedures and customer interaction skills.

Education

Some College (No Degree) - Medical Assistant

Academy of Health Profession
San Diego

Some College (No Degree) - Myers Briggs

Henley
San Diego, CA

Skills

  • Equipment maintenance
  • Customer service
  • Performance analysis
  • Staff training and supervision
  • Safety protocols
  • Team leadership
  • Strategic planning
  • Process optimization
  • Recruitment and hiring
  • Decision-making
  • Documentation and reporting
  • Employee coaching
  • Multitasking

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Salary Range

$45000/yr - $200000/yr

Timeline

Service Center Manager

Henley LLC
11.2020 - 01.2026

Service Center Manager

JiffyLube
04.2000 - 11.2020

Some College (No Degree) - Medical Assistant

Academy of Health Profession

Some College (No Degree) - Myers Briggs

Henley
Anthony Cruz II