Service Center Manager with 20 years of experience in operational management and strategic planning. Expertise in performance analysis and process optimization, leading to enhanced workflow efficiency and increased customer satisfaction.
Overview
26
26
years of professional experience
Work History
Service Center Manager
Henley LLC
San Diego
11.2020 - 01.2026
Delegated tasks to staff, establishing priorities and goals.
Trained staff on customer service best practices to enhance performance.
Managed daily operations of service center for optimal workflow.
Assisted customers with inquiries, resolving service-related issues promptly.
Monitored equipment performance to proactively identify maintenance needs.
Collaborated with vendors for efficient procurement of parts and services.
Implemented safety protocols, ensuring a secure environment for all.
Created reports analyzing key performance indicators, including response and resolution rates.
Service Center Manager
JiffyLube
San Diego
04.2000 - 11.2020
Managed daily operations of service center to ensure smooth workflow.
Assisted customers with inquiries and resolved service-related issues promptly.
Coordinated staff schedules to optimize coverage and customer service.
Maintained inventory levels of supplies and equipment for service efficiency.
Trained new team members on operational procedures and customer interaction skills.
Service Center Manager at Valvoline Instant Oil Change., Henley Pacific LA LLCService Center Manager at Valvoline Instant Oil Change., Henley Pacific LA LLC