Professional and adept at maintaining precise records, ensuring accuracy, and optimizing operational efficiency. Strong focus on team collaboration and adaptability to meet evolving demands. Reliable, detail-oriented, and driven to achieve results.
Overview
39
39
years of professional experience
Work History
Stores Counter
KF Aerospace
Hamilton, ON
09.2023 - Current
Tool Controller
KF Aerospace
Hamilton, ON
11.2020 - 09.2023
STORES COUNTER
KF Aerospace
Mount Hope, Ontario
10.2019 - 11.2020
SECURITY GUARD/SECURITY SUPERVISOR
Scotiabank Convention Centre
Niagara Falls, Ontario
01.2011 - 01.2019
SHIPPER / RECEIVER / ASSISTANT LEAD HAND
Bussell Canada Corp.
Niagara Falls, Ontario
01.2002 - 01.2008
SHIPPER / RECEIVER / WAREHOUSE WORKER
Canadian Tire Corp.
St. Catharines, Ontario
01.1990 - 01.2002
INFANTRY SOLDIER
Canadian Forces Primary Reserve
St. Catharines, Ontario
01.1987 - 01.1990
Education
Security Guard Training -
Blue Knight Security
St. Catharines, Ontario
Standard First Aid/CPR Training - undefined
St. Johns Ambulance
St. Catharines, Ontario
Communications Dispatcher Diploma - undefined
P.C.H.T.
Stoney Creek, Ontario
Private Pilot - undefined
St. Catharines Flying Club
St. Catharines, Ontario
Joint Health & Safety Committee - Certification Level II - undefined
WSIB
Hamilton, Ontario
Ontario Secondary School Diploma - undefined
Merritton High School
St. Catharines, Ontario
Radio Communicator - undefined
Canadian Forces Special Trades
Timeline
Stores Counter
KF Aerospace
09.2023 - Current
Tool Controller
KF Aerospace
11.2020 - 09.2023
STORES COUNTER
KF Aerospace
10.2019 - 11.2020
SECURITY GUARD/SECURITY SUPERVISOR
Scotiabank Convention Centre
01.2011 - 01.2019
SHIPPER / RECEIVER / ASSISTANT LEAD HAND
Bussell Canada Corp.
01.2002 - 01.2008
SHIPPER / RECEIVER / WAREHOUSE WORKER
Canadian Tire Corp.
01.1990 - 01.2002
INFANTRY SOLDIER
Canadian Forces Primary Reserve
01.1987 - 01.1990
Standard First Aid/CPR Training - undefined
St. Johns Ambulance
Communications Dispatcher Diploma - undefined
P.C.H.T.
Private Pilot - undefined
St. Catharines Flying Club
Joint Health & Safety Committee - Certification Level II - undefined
WSIB
Ontario Secondary School Diploma - undefined
Merritton High School
Radio Communicator - undefined
Canadian Forces Special Trades
Security Guard Training -
Blue Knight Security
Community Involvement
St. Catharines Flying Club, Standing Member and Volunteer, 1991, Present
Recreational Aviation Assoc. Niagara, Standing Member and former Vice President, 2000, Present
Port Weller Soccer League, Volunteer Coach, 2007, 2008
Civilian instructor with 23 Royal Canadian Air Cadet Squadron, 2021 - 2025
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd