Ana Fernanda COINDREAU

Results-driven Project Manager with a proven track record of delivering exceptional customer experiences and enhancing event organization in the hospitality industry. With a strong background in hotel accommodations, group reservations, and event planning, I effectively optimize room inventory and streamline reservation processes. My expertise in managing multilingual communications, third-party reservation platforms, and fostering collaboration across teams demonstrates my adaptability and commitment to excellence. I leverage my extensive education and certification in tourism, restaurant management, and sales to excel in diverse hospitality roles. My passion for the industry extends beyond my professional work, as evidenced by my involvement in various volunteer events and sustainability initiatives. My goal is to continually exceed client expectations and drive improvement in the tourisme industry.

• The Art of Sales: Mastering the Selling Process, Northwestern University (Coursera), 2020
• Client Plus Formation, College Merici, 2018
• Office de la protection du consommateur, 2023

• Québec Winter Carnival - Assisted in organizing and running various events during the annual winter carnival
• Collège Mérici Green Committee - Contributed to promoting and implementing sustainable practices on campus as part of the college's Green Committee
• German Christmas Market in Québec City - Participated in organizing and setting up the annual German Christmas Market in Québec City
• Bienvenue Quebec - Volunteered as a guide and provided information to tourists visiting Québec City through Bienvenue Quebec
• Marathon Beneva Quebec - Helped with the organization and coordination of the Marathon Beneva Quebec, ensuring the smooth running of the event