Anthony Couture
Orillia
Summary
Dynamic Automotive Service Technician with extensive experience at Orillia Volkswagen, excelling in vehicle diagnostics and performance tuning. Known for exceptional customer satisfaction and effective communication, I implemented inventory tracking systems to enhance efficiency. Skilled in vehicle maintenance and committed to maintaining a safe, organized workspace.
Overview
8
8
years of professional experience
Work History
Automotive Service Technician
Orillia Volkswagen
05.2021 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Maintained accurate records of time and materials required to perform repairs and service.
Automotive Service Technician
Orillia Hyundai
07.2019 - 02.2021
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Retained accurate records of purchases, titles and sales.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Customer Service Cashier
Mcdonalds
05.2017 - 06.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Automotive Service Technician - Automotive Service Technician
Centennial College
Scarborough, None10-2023
High School Diploma -
Preston High School
Cambridge, ON06-2019
Skills
- Vehicle maintenance and repair
- Suspension systems
- Installations and repairs
- Performance tuning
- Automotive maintenance
- Patience and composure
- Customer satisfaction
- Product knowledge
- Inventory management
- Data entry proficiency
Timeline
Automotive Service Technician
Orillia Volkswagen
05.2021 - Current
Automotive Service Technician
Orillia Hyundai
07.2019 - 02.2021
Customer Service Cashier
Mcdonalds
05.2017 - 06.2019
Automotive Service Technician - Automotive Service Technician
Centennial College
High School Diploma -
Preston High School
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