12-year revenue management professional in the air cargo industry with expertise in pricing management and sales leadership. Skilled in driving commercial objectives and team adoption of new technologies. Seeking opportunities to leverage expertise.
Overview
12
12
years of professional experience
Work History
Manager, Sales Operations
Air Canada
Montreal, QC
12.2022 - Current
Propose and implemented ways to increase productivity and effectiveness of the sales organization by leading the development, design, and implementation of new processes to the sales team.
Utilizing tools and metrics in an analytical approach to drive efficiencies and provide lead generation to the Strategic Account Managers.
Synchronized commercial initiatives and strategies, alongside Revenue Management, Business Intelligence, and Marketing teams.
Drive CRM effectiveness with the team for strategic account planning, objectives, and maintaining a healthy sales pipeline of business growth opportunities.
Generated new reports customized for the sales team's needs.
Collaborated with Pricing and Capacity teams to identify support-needed routes and markets.
Monitor evolving market trends and competitive landscape
Cargo Pricing & Interline Contracts Manager
Air Canada
Montreal, Quebec
01.2021 - 11.2022
Developed interline rate distribution strategies ensuring timely access to rates for AC sales team and partners
Manage interline rates to maximize revenue, yield, and market share objectives.
Tracked, monitored, and reported results of interline program and initiatives, and made any necessary adjustments to ensure continued success.
Monitor and respond to competitor pricing actions, trends, and practices promptly.
Led pricing initiatives to meet corporate objectives.
Worked with Capacity Management and Sales to identify opportunities and drive pricing initiatives.
Monitored pricing effectiveness of pricing strategies.
Keep up to date on cargo tools, techniques, and information systems.
Designed new pricing and interline analysis reports.
Work with different company departments (sales, revenue accounting, customer service, and operations) to ensure smooth running of the interline program.
Pricing Analyst
Air Canada
Montreal, Quebec
11.2015 - 12.2020
Assisted sales managers in formulating pricing strategies
Delivered strategic pricing insights to the Revenue Management department and Sales team
Coordinated global procurement strategies alongside Global Sales Manager for Air Canada Cargo.
Facilitated communication among departments to resolve rating inquiries
Ensured proper loading of all contract rates
Conducted training sessions for Quality Audit team on spotting billing invoice discrepancies
Capacity Optimization Manager
Air Canada
Montreal, Quebec
09.2012 - 10.2015
Responsible for capacity optimization for all flights within the Americas region.
Collaborated with Cargo Customer Call Center, Sales, and Operations to process booking requests on high-demand routes.
Reviewed assigned flights for operational risks and determined recovery strategies.
Formulated short-term strategies to boost network revenue, aligned with corporate policies.
Analyzed effects of market and competitive forces.
Crafted KPIs for monitoring flight optimization performance.
Education
Bachelor's degree - Economics
Concordia University
Montreal, Québec
01.2011
Social Science -
John Abbott College
Ste. Anne de Bellevue, Québec
01.2007
High School Diploma -
Beaconsfield High School
Beaconsfield, Québec
01.2004
Skills
Pricing Strategy Development
Contract Management
Cross-Functional Teamwork
Lead Generation
Market Analysis
Project Management
Languages
English
Native/ Bilingual
French
Limited
Timeline
Manager, Sales Operations
Air Canada
12.2022 - Current
Cargo Pricing & Interline Contracts Manager
Air Canada
01.2021 - 11.2022
Pricing Analyst
Air Canada
11.2015 - 12.2020
Capacity Optimization Manager
Air Canada
09.2012 - 10.2015
Bachelor's degree - Economics
Concordia University
Social Science -
John Abbott College
High School Diploma -
Beaconsfield High School
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