Anthony Castillo
Sacramento
Summary
Top performing professional specializing in customer relations, administrative leadership, and other services built on a foundation of cheerful, informed communication, precise organization, and the ability to adapt quickly within a fluid, high-pressure working environment. A true leader with an analytic, goal oriented personality and work ethic; has an innate ability to influence others and produce dynamic and long lasting results. Self-motivation, education, diverse experience, loyalty, dedication and flexibility; able to rise to new professional challenges.
Overview
18
18
years of professional experience
Work History
Floor Manager
American Freight Furniture and Mattress
05.2023 - 01.2025
- Managing associate scheduling and customer interactions.
- Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Realtor Concierge
Mid Valley Funding and Inv. Inc
06.2013 - 02.2022
- Building relationships with clients and realtors to assist in the home buying experience
- Answering and directing incoming phone calls, walk-ins, and inquiries from lead sources to help begin the application process
- Served as a liaison of sensitive materials, faxing, and courier pick-up of documents needed for loan process
- Assisted and coordinated with the setup and takedown of supplies and marketing materials at events
- Inputting data for client follow up and coordination to keeping in contact with clients
Customer Service Representative
Sears & Roebuck
01.2007 - 01.2013
- Analyze accounts, advertisements, payment options, etc
- For customers on products and deliveries
- Review daily and monthly performance reports to meet monthly targets and goals
- Advocate on behalf of customers in the store that have payment, technical, or service related concerns
- Conduct market research of competitor's deals/promotions, service plans, and products to better advise customers for their specific recommendations
- Communicate with customers and management to resolve issues
- Interact with customers in providing products and services to fit their needs
- Ensuring the till and deposits are counted in/out accurately and efficiently
Education
Bachelor of Science - Kinesiology
California State University
01.2012
Associate of Arts - Liberal Arts
College of The Sequoias
Visalia, CA06-2009
Skills
- CUSTOMER SERVICE
- ADMINISTRATION
- MANAGEMENT
- Cash Handling
- Communications
- Customer Service Skills
- Marketing
- Bilingual
- Fast learner
- Sales
- Microsoft Office
- Data Entry
Languages
English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Elementary
Timeline
Floor Manager
American Freight Furniture and Mattress
05.2023 - 01.2025
Realtor Concierge
Mid Valley Funding and Inv. Inc
06.2013 - 02.2022
Customer Service Representative
Sears & Roebuck
01.2007 - 01.2013
Bachelor of Science - Kinesiology
California State University
Associate of Arts - Liberal Arts
College of The Sequoias
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