Anthony Carlascio
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing programming skills, excellent time management and problem-solving skills in the IT industry.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Skills
Windows XP, Vista, 7, 8 and 10, Mac OS X 10140 – OS X 1231, and Linux based commands
undefinedWork History
Service Desk Support Analyst
407 ETR
08.2020 - Current
- Demonstrated excellent use of Active Directory, Manage Engine and Command Prompt
- Contributed to knowledge repository and followed KCS
- Demonstrates the principles and values of HDI (no formal training)
- Prepared and deployed equipment to end users - Familiar with both Windows and OSX systems
- Displayed excellent creativity troubleshooting for end users
- Displayed excellent listening skills by gathering information from end users
- Demonstrated excellent interpersonal skills with the ability to work both independently and with team
- Completed incidents and tasks in a timely manner and within SLA
- Displayed excellent customer service skills with consistently excellent service scores
- Experience with Agile delivery and fast paced environments
Customer Account Management
407 ETR
10.2017 - 08.2020
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Knowledgeable with Oracle software such as Maestro and Peoplesoft
- Experience with troubleshooting while working with customers
- Displayed problem solving creating resolutions catering to each customer
Dairy Manager
No Frills
01.2014 - 10.2017
- Demonstrated critical thinking creating supply orders using SAP system
- Managed Inventory using the SAP system
- Demonstrated the ability to exercise discretion and good judgment when dealing with customer enquiries and concerns
- Capable of multitasking, balancing the need to resolve issues quickly and effectively within the company’s policy
- Excellent verbal and written skills and ability to communicate effectively
- Demonstrated organizational skills setting up product displays and storage for excess inventory.
Education
Diploma - Computer Programming
Seneca College
09.2019 - 08.2022
Working Towards: Advanced Diploma - Computer Programmer And Analysis | 25 Credits
Seneca College
No Degree - Game Programming
George Brown College
High School Diploma -
Holy Cross Catholic Academy
09.2005 - 08.2009
Timeline
Service Desk Support Analyst
407 ETR
08.2020 - Current
Diploma - Computer Programming
Seneca College
09.2019 - 08.2022
Customer Account Management
407 ETR
10.2017 - 08.2020
Dairy Manager
No Frills
01.2014 - 10.2017
High School Diploma -
Holy Cross Catholic Academy
09.2005 - 08.2009
Working Towards: Advanced Diploma - Computer Programmer And Analysis | 25 Credits
Seneca College
No Degree - Game Programming
George Brown College
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