Anthony Cardoso

Traveling to client's locations to perform vehicle cleaning and detailing services. Performing interior detailing, vacuuming, steam cleaning, leather conditioning, odor elimination, and surface dressing. Performing exterior detailing, hand washing, clay bar treatment, polishing, etc. Ceramic coating and paint correction. The main priority in mobile detailing is sales and communication. Explaining packages clearly and breaking down what each service includes so the customer understands. Upselling, pointing out what their car needs, and recommending a higher package. When building trust, customers hand over their vehicle, so they need to feel confident in the person.

Human-centered designer and cognitive science researcher with experience studying how people think, learn, and interact with technology. Designed and prototyped interactive interfaces using Figma and various testing software. Conducted research studies on educational technology platforms to evaluate usability and effectiveness. I collaborated with a team of researchers and faculty to design and implement user studies. Conducted studies with 20+ participants to evaluate platform effectiveness.

Provided excellent customer service by helping customers identify the correct parts and solutions for their automotive needs. Maintained well stocked and organized inventory while assisting customers with product selection. Assisted customers with product selection by providing knowledgeable advice on automotive parts, tools, and accessories. Overall advice to enhance the overall shopping experience and ensure customer satisfaction. Utilized AutoZone's parts lookup system to accurately diagnose customers issues and recommend appropriate products.