Anthony Brunetti

User support, client support, iTop ticketing/inventory. On-prem Active Directory, Azure Active Directory. On- prem exchange 2013 with hybrid exchange 365. Microsoft Intune. Creating users. Creating emails. Creating access groups. PDQ Inventory, PDQ Deploy. Break/fix. Wing SFTP (linux based SFTP server). HP blade SAN, HP PoE switches. VM Ware, MS HyperVisor, Sophos firewall, Sophos anti-virus, Sophos VPN. CISCO firewall, CISCO VPN. Mitel IP phone system. VDI and RDS support. LoginTC (MFA) admin. Currently working with Cohesity hyper-converge and HP Nimble systems. OpenKM document management system. Working with CoSoSys EndPoint Protection DLP. And we recently rolled out Telus Field Effect Covalence to all computers.

Level 1 and 2 tech support for all of Pfizer Canada employees. Answered incoming calls, entered the issues into the ticketing system and provided user support directly or escalated to 3rd level support. Handled the daily backups on their Tivoli system and on JDEdwards. Assisted users with their mobile phone issues.

Printer/scanner repairs and parts replacement.