Assists 4 YouTube Executives of Engineering, who's tenures range from 10-19+ years.
Maintain strong calendar management for each individual Executives of their daily schedules, ensuring all administrative tasks are properly planned and aligned.
Coordinate logistics and catering for leadership o-sites and summits while working with various teams and at times external partners to ensure efficiency.
Collaborate with admins on a global scale to ensure domestic and international meetings and travel are in order and streamlined to its finest.
Adhering to all confidentiality guidelines with the respect to company policies and changes.
Act as the communication liaison for my execs in complex scheduling requests ensuring organization is properly communicated back.
Covering for fellow admins, max 7, while they're on OOO, paternity & maternity leave & vacation for up to 3 months.
EXECUTIVE ASSISTANT BUSINESS PARTNER II
UBER TECHNOLOGIES
01.2019 - 09.2022
Support Ubers Executive VP of Engineering, with a team of 1500+ engineers, managers, IC's and 3 Sr Directors
Maintain calendars for each Executives schedule consisting of weekly, bi-weekly, monthly, and quarterly meeting cadences
Coordinate & book domestic/international travel with complex itineraries, at times travel to different locations and cities for assistance with my Executive
Coordinate logistics for multiple leadership off-sites & on-sites managing all aspects of the event including agenda, budget, speaker engagement, registration, transportation, note-taking, audio-visual/technical needs
Ensure recognition for teammates birthdays, anniversaries, and various other milestones
Manage shipping & handling of team swag, inventory and international vending
Complete and manage tasks including reconciliation of expenses, engagement evaluations reports, on surveys and team feedback
Manage multiple teams budgets for morale including and the submission of expense reports / POs, invoices, surveys and feedback
Highlights: Member of Pride at Uber, Member of Black at Uber, Member of Los Ubers
EXECUTIVE BRIEFING COORDINATOR
GOOGLE, GOOGLE CLOUD
03.2016 - 08.2018
Manage the Executive Briefing Center, Cloud spaces, and secured spaces ie: conference rooms.
Support 4-5 briefing managers in customer briefings including building customized agendas for each company visiting, co-hosting engagements and planning Google Cloud events.
Communicate with admins and cross-functional teams to ensure all meetings are strategically scheduled and calendars are properly maintained.
Secure confirmation of presenters, resources, and content for all briefings.
Maintain confidentiality to all briefing materials, documents and presentations.
Develop strong working relationships with Google Clouds Top Speakers and Presenters.
Interact with internal & external vendors for catering needs, special requests, and reservations.
Take notes on behalf of briefing managers and the sales team for various customer engagements.
Follow back with post action items ie: surveys, evaluation reports, and customer feedback including sending out weekly snippets for all customer briefings.
Travel to and from various Google offices throughout the Bay Area including arranging travel for Executives and customers
Partner with product marketing to create opportunities for Googlers to attend and shadow customer engagements
Learn new Google products ie: Jamboard, Nest products, Google homes, and various other devices
Give tours of different buildings showing how Google's culture is and how we collaborate as a team.
QUALITY ASSURANCE SUPERVISOR
GOOGLE, GOOGLE SHOPPING
03.2014 - 01.2016
Lead weekly operations meetings with higher management to discuss deadlines and workloads of all products.
Coordinate meetings and visits of the Google Shopping warehouse including hosting various partner companies to engage on marketing ideas.
Develop training guidelines to improve the quality of the QA Team.
Establish quality imagery guidelines for various products and categories.
Partner closely with engineers and various teams to ensure quality is maintained while exceeding expectations.
Travel to various locations to collect product data for Google shopping inventory.
LEAD TECHNICAL SUPPORT SPECIALIST
GOOGLE, GOOGLE PLAY
03.2012 - 03.2014
Solve customer problems efficiently via phone and email support.
Stay updated on all Google Play Store apps, devices, and operating systems.
Create internal tickets and document customer issues, triaging when escalation is further needed.
Work and rotate with various internal Google Play teams to keep the workload balanced.
Education
Foothill College
Los Altos, CA
High School Diploma -
Del Mar High School
San Jose, CA
Skills
15 years work experience in Tech, including Executive Administrative Support
Extremely organized with the ability to prioritize and triage in multiple timezones
Dependable team player who's always dedicated and committed
Ability to manage multiple tasks/projects with deadlines simultaneously
Strong grammatical and communication skills
Strong awareness of team morale, team pulse while driving team culture
Adaptable and thrive in fast changing environments solving problems efficiently
Effectively communicate & collaborate across a diverse range of teams and jobs
Experience in onboarding new team members and mentoring new EA's
Build new operational strategies that ensure best practices and effectiveness