Anthony Bailey
Oceanside
Summary
Dynamic Automotive Technician and V.P. of Operations at Westcoast Tire and Wheel, Inc., recognized for exceptional problem-solving and customer service skills. Enhanced workshop efficiency through meticulous organization and effective service scheduling, while delivering precise repair estimates. Committed to safety and quality assurance, consistently achieving high customer satisfaction and fostering team collaboration.
Overview
25
25
years of professional experience
Work History
AutomotiveTechnician /V.P. Operations
Westcoast Tire and Wheel, Inc
08.1999 - 04.2024
- Learned safety protocols and proper use of automotive tools and equipment.
- Assisted in diagnosing vehicle issues through observation and basic troubleshooting techniques.
- Supported senior technicians during routine maintenance tasks, enhancing understanding of procedures.
- Gained familiarity with automotive systems including engines, brakes, and electrical components.
- Maintained cleanliness and organization within the workshop to promote efficient workflow.
- Collaborated with team members to ensure timely completion of service requests and repairs.
- Documented completed tasks accurately in service records for future reference and accountability.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Assisted in selection of quality parts and supplies, ensuring repair durability.
- Customized vehicles to owner specifications, enhancing driving experience.
- Streamlined service scheduling to minimize customer wait times.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Improved customer satisfaction by providing precise and timely repair updates.
- Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
- Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
General Education
Oceanside High School
Oceanside, CA06-2001
Skills
- Strong work ethic
- Attention to detail
- Problem-solving
- Safety awareness
- Valid Driver's license
- Time management
- Troubleshooting skills
- Customer service
- Team collaboration
- Customer relations
- Work Planning and Prioritization
- Quality assurance
- Preparing work orders
- Service scheduling
- Job scheduling
- Relaying complex information
- Scheduled services
Timeline
AutomotiveTechnician /V.P. Operations
Westcoast Tire and Wheel, Inc
08.1999 - 04.2024
General Education
Oceanside High School
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