Experienced Registered Nurse with over 8 years of clinical leadership and healthcare management expertise, including program management, quality improvement, and resource optimization. Proven track record of leading interprofessional teams in high-pressure, fast-paced environments, ensuring patient-centered care while enhancing operational efficiency. Eager to leverage my leadership, strategic planning, and program management experience to contribute to the role of Program Manager at Providence Care Hospital. Skilled in resource planning, budget management, team recruitment, and fostering collaborative partnerships to drive quality outcomes and community-focused care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
Providence Care Hospital
03.2025 - Current
Gain appreciation for the unique policies and procedures for an organization that provides rehabilitative care in both mental health and medical units as well as offsite units
Optimizing staffing, identifying competing priorities driven by dynamic acuities across both mental health and medical units.
Promotes high morale through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Identifies opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Become an extension for program managers in the after-hours as a resource for staff especially during crisis situations
Registered Nurse – Interventional Radiology
Vancouver Coastal Health - Vancouver General
05.2023 - 12.2024
Administered the highest quality care for high-risk patients in a fast-paced interventional radiology unit within the role of a staff nurse
Coordinated on a case-by-case with the multidisciplinary team to provide the highest level of care in a timely and efficient manner
Enhanced expert knowledge in procedural sedation from Critical Care skills obtained in previous experiences
Maximized learning through dynamic changes in best practices due to frequent changes in operational tools utilized in pre/intra/and post procedures
Recognized and prioritized the most unstable patients, ensuring timely allocation to the most appropriate unit or level of care based on clinical needs and patient acuity
Directed patient transfers post-intervention, ensuring patients were promptly moved to the appropriate unit to minimize complications, optimize recovery, and prevent misallocation of high-acuity care beds to patients requiring lower levels of care
Contributed to the development of strategies to enhance patient flow and improve operational efficiency during critical care interventions
Aligned quality improvement initiatives, including identifying and addressing procedural or service gaps to enhance care delivery, further avoiding delays in care such as coordinating patient transport to and from other facilities and/or units pre and post intervention
Registered Nurse, Telemetry/Intensive Care Unit
Vancouver Island Health Authority
02.2022 - 04.2023
Managed critically ill patients with complex comorbidities, coordinating care plans with multidisciplinary teams in a remote setting, demonstrating adaptability in resource-constrained environments
Analyzed heart rhythms and interpreted telemetry data within a broad patient population, facilitating timely interventions and patient transfers to higher acuity units when necessary, ensuring efficient care pathways
Advocated for quality improvement projects aimed at optimizing clinical workflows in both Telemetry and Intensive Care Unit enhancing patient safety
Operated to meet hospital capacity management, particularly in offloading acute care settings such as the Emergency Department
Contributed to resource planning with the interprofessional team by ensuring that patient care was aligned with available resources and staffing, without compromising care quality
Registered Nurse, Critical Care/Intensive Care Unit
Hamilton Health Sciences
09.2020 - 01.2022
Managed high-acuity patient care in the Critical Care Unit, ensuring evidence-based, timely interventions in collaboration with multidisciplinary teams to stabilize critically ill patients
Administered vasoactive medications and assisted in rapid sequence intubation (RSI), demonstrating proficiency in high-stakes, complex procedures
Contributed to protocol development and the implementation of best practice guidelines, fostering a culture of safety and quality within the ICU
Reviewed and analyzed clinical data such as blood work and arterial blood gases (ABGs) to make informed decisions regarding patient interventions, ensuring optimal recovery
Team Lead, Forensic Psychiatry Unit HN3
St. Joseph’s Healthcare Hamilton
09.2017 - 09.2020
Oversaw a multidisciplinary team in the forensic psychiatry unit, ensuring the provision of high-quality, patient-centered care in a complex and often high-risk environment
Chaired weekly HARM reduction meetings that focus on care assessment and planning of each rehabilitation program with the multidisciplinary team
Coordinated bed management operations, collaborating with other units to ensure optimal patient placement based on acuity and care requirements
Contributed to the development and implementation of policies and procedures for the first correctional bed unit at St. Joseph’s Healthcare Hamilton
Spearheaded the organization's transition into electronic charting (EPIC), ensuring smooth adaptation, staff training, and compliance with new documentation standards, significantly enhancing workflow and patient care documentation processes.
Led recruitment and staff development efforts, ensuring that team members were aligned with unit goals and care standards
Managed resource allocation by ensuring appropriate staffing levels and ensuring that team members had the tools and resources necessary to provide optimal care
Developed rapport with senior management and department heads to ensure strategic alignment with organizational goals and priorities
Registered Nurse, Forensic Psychiatry Unit HN3
St. Joseph’s Healthcare Hamilton
06.2016 - 09.2017
Delivered holistic, patient-centered care to individuals with complex psychiatric conditions, integrating mental health and medical care to support recovery and improve patient outcomes
Applied crisis intervention strategies, using Crisis Prevention Institute (CPI) interventions to de-escalate potentially violent situations, ensuring patient safety
Developed rapport with multidisciplinary teams to develop individualized care plans that reflected patient needs and fostered recovery
Highly advocated for least-restraint policies, maintaining dignity and respect in challenging situations
Education
Bachelor of Science - Nursing
McMaster University
06.2016
Skills
Core Competencies
Program Leadership & Strategic Oversight
Staff Engagement & Team Leadership
Quality Improvement & Patient Safety
Resource Planning & Budget Management
Operational Efficiency & Process Optimization
Interprofessional Collaboration & Communication
Policy Development & Compliance
Staff Development & Mentoring
Project Management & Reporting
Clinical Decision-Making & Best Practices
Certification
Critical Care Training (Accredited in Ontario)
Advanced Cardiac Life Support (ACLS) Certified
Basic Life Support (BLS) Certified
Registered Nurse, Ontario and British Columbia (Active)
Crisis Prevention Institute (CPI) Intervention trained
Relevant Experiences
Leadership & Team Management: Demonstrated ability to build and lead high-performing teams, fostering a positive culture and driving engagement and accountability.
Quality & Process Improvement: Experienced in driving quality improvement initiatives, ensuring compliance with professional standards, and optimizing care delivery through process evaluation and enhancements.
Resource & Budget Management: Skilled in managing staffing, equipment, and financial resources to ensure operational efficiency while maintaining fiscal responsibility.
Patient-Centered Care: Strong commitment to providing compassionate, patient-centered care, with a focus on engagement and collaboration with patients and their families.
Project Management: Proficient in using project management methodologies to drive key initiatives, including policy development, staff education, and process optimization.
Stakeholder Collaboration: Proven ability to work collaboratively with leadership, multidisciplinary teams, and external partners to achieve program and organizational objectives.
Timeline
Clinical Operations Manager
Providence Care Hospital
03.2025 - Current
Registered Nurse – Interventional Radiology
Vancouver Coastal Health - Vancouver General
05.2023 - 12.2024
Registered Nurse, Telemetry/Intensive Care Unit
Vancouver Island Health Authority
02.2022 - 04.2023
Registered Nurse, Critical Care/Intensive Care Unit