Anthony Amigleo
Weston,ON
Summary
Results-driven Customer Success Associate with background in maintaining customer relationships and ensuring client satisfaction. Skilled in addressing customer concerns, providing effective solutions, and managing multiple accounts simultaneously. Strengths lie in clear communication and problem-solving abilities which have led to improved customer retention rates and positive feedback.
Overview
11
11
years of professional experience
Work History
Customer Success Associate
Fedex
Toronto, Ontario
09.2023 - Current
- Identified opportunities for cross-selling additional services or products to existing customers.
- Maintained up-to-date knowledge of company's products and services offerings.
- Resolved escalated customer issues in a professional manner.
- Provided comprehensive customer support and troubleshooting assistance to customers.
- Investigated any reported malfunctions, bugs, or errors that impacted user experience.
Customer Service Representative
BestBuy
Toronto, Ontario
12.2018 - 10.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Reception Assistant
Maxs Restaurant
Vaughan, Ontario
06.2016 - 07.2017
- Coordinated catering needs for meetings such as ordering meals, beverages.
- Assisted customers with inquiries and requests in a timely manner.
- Assisted with incoming telephone calls by providing information, transferring calls or taking messages as needed.
- Scheduled appointments for clients using online calendar system.
- Provided administrative support to other departments including filing, photocopying, faxing and scanning documents.
Computer Support Specialist
Bell
Toronto, Ontario
09.2014 - 05.2015
- Ensured compliance with relevant laws regarding data privacy and protection.
- Provided technical assistance to users by phone or in person.
- Configured routers, switches and other networking devices for local area networks.
- Implemented disaster recovery plans in case of system failure or data loss.
- Trained staff members on the use of various applications such as Microsoft Office Suite products.
Education
Associate of Arts - Graphic Designer
George Brown
Toronto, ON06-2015
High School Diploma -
Brebeuf
Toronto, ON06-2012
GED -
Humber College North
Toronto, ONSkills
- Label compliance
- Logistics coordination
- Problem solving
- Attention to detail
- Time management
- Agency collaboration
- Customs clearance
- Network troubleshooting
- Software installation
- Data recovery
- Customer relationship management
- Inventory management
Timeline
Customer Success Associate
Fedex
09.2023 - Current
Customer Service Representative
BestBuy
12.2018 - 10.2021
Reception Assistant
Maxs Restaurant
06.2016 - 07.2017
Computer Support Specialist
Bell
09.2014 - 05.2015
Associate of Arts - Graphic Designer
George Brown
High School Diploma -
Brebeuf
GED -
Humber College North
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