Anthony Akuffo Gyan
Winnipeg,MB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Accra City Hotel
01.2023 - 03.2024
- Delivered personalized attention to guests, ensuring a welcoming and positive experience throughout their stay.
- Proactively addressed and resolved guest concerns, taking ownership of issues to ensure timely and satisfactory outcomes.
- Efficiently managed incoming reservations and coordinated guest check-ins and check-outs with precision.
- Regularly reviewed and adapted procedures to enhance service efficiency and quality.
- Collaborated with team members to maintain the highest standards of guest service, contributing to a positive work environment.
Customer Relations Specialist
Accra Luxury Apartments
04.2021 - 12.2022
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Managed guest interactions with professionalism and empathy, effectively resolving complaints and concerns.
- Ensured the accuracy and completeness of guest reservations and related documentation.
- Adapted to changing guest needs and expectations, providing flexible and responsive service.
- Contributed to team efforts by sharing insights and solutions for improving guest experiences.
- Maintained a positive attitude and strong work ethic, contributing to a welcoming environment for all guests.
Education
BSc - Biological Science
University of Ghana
Accra, Ghana09.2023
West African Senior School Certificate Examination (WASSCE) - General Science
Adisadel College
Cape Coast, Ghana04.2019
Skills
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Ability to work efficiently in a fast-paced environment
- Attention to detail and cleanliness
- Skilled in using the Internet for research and customer interaction
- Proficient in Microsoft Office Suite: Excel, Outlook, Word
- Experienced in managing and maintaining digital databases
- Competent in general office duties and use of office equipment
Languages
English
Native or Bilingual
Timeline
Guest Service Associate
Accra City Hotel
01.2023 - 03.2024
Customer Relations Specialist
Accra Luxury Apartments
04.2021 - 12.2022
BSc - Biological Science
University of Ghana
West African Senior School Certificate Examination (WASSCE) - General Science
Adisadel College
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