Anthonia Costa Bannya
Greater Sudbury,ON
Summary
Experienced in leading sales teams to achieve business targets, leveraging strategic planning and team collaboration to drive revenue growth. Proven track record of strong understanding of customer relationship management and market analysis. Dedicated to delivering results and exceeding expectations in a competitive business environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Nickle City Surplus
05.2023 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Tax Professional Lev 2
H&R Block, Canada
01.2025 - 03.2025
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Established strong professional reputation through exceptional customer service and commitment to excellence in all aspects of work performance.
Tax Course Moderator (Co- Instructor)
H&R Block, Canada
08.2024 - 02.2025
- Assist the instructor in delivering course related to tax theory and tax return preparation.
- Ensure the virtual classroom is set up with necessary online media (PowerPoints, desktop visuals, and videos).
- Review course content, exercises, and exams.
- Ensure the virtual classroom is set up with necessary online media (Powerpoint, desktop visuals and videos) and Test the virtual classroom tools (activities, polls, and recording) to ensure they are functioning properly.
- Maintain a professionally managed virtual classroom environment consistent with H&R Block's brand image and report any concerns to management.
- Support the Instructor in using various virtual teaching methods to engage students and facilitate learning.
- Monitor and respond to student questions in the online chat function, involving the Instructor when necessary.
Tax Professional Lev 1
H&R Block, Canada
01.2024 - 05.2024
- Compiled information from various sources such as bank statements and investment portfolios into a cohesive report for review by client.
- Advised clients on how best to structure transactions in order to maximize deductions and minimize taxable income.
- Researched relevant case law concerning taxation issues before proposing solutions to clients' problems.
Client Service Leader (CSL)
H&R Block, Canada
02.2023 - 05.2023
- I am starting my journey with H&R Block on February 3rd, 2023 as a Client Service Professional.I am delighted to work with such a renowned Company
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Associate Lawyer
Legal Counsel
03.2020 - 06.2022
- In early 2020, she joined Legal Counsel
- Being a promising law associate, through her practice, Anthonia Costa has developed excellent skills in communications and negotiations, which make a popular amongst pro bono service receivers of Legal Counsel
- Here, she centres her practice on carrying out our due diligence and legal vetting of property and land ownerships and leaseholds, delivering complex opinions on the same
- She also engages in advising on Labour & Employment Law, Commercial Law, Company Incorporation and related laws, Family & Inheritance Laws to individuals, and drafting and preparing legal documents and instruments for litigations in relation to Money Suit
- While also delivering basic advisory services on Tax Laws.
Legal Associate
Credence LP
11.2019 - 02.2020
- In November, 2019 Anthonia started working as an Associate in a law firm named Credence LP
- She has gained legal and expert knowledge through working with numerous banks and nonbanking financial institutions, providing legal support in the areas of the Money suits and due diligence of loan-related documentation.
Legal Associate
Quader Mahmud Azam LP
10.2018 - 10.2019
- Anthonia started her first law chamber with the popular law firm named Quader Mahmud Azam LP
- It was a very good experience to work with them.
Education
MBA - Business Administration And Management
Laurentian University
Ontario, Canada08-2024
Masters At International Law
Eastern University
Dhaka, Bangladesh10-2016
LL.B - LAW
University of London (External Programme)
London, United Kingdom08-2014
High School Diploma -
Holy Cross College
Dhaka, Bangladesh09-2008
Skills
- Customer service expertise
- Relationship management
- Tax compliance management
- Project coordination
- Analytical thinking
- Tax Risk Assessment
- Goal setting and performance management
- Microsoft Office proficiency
- Legal research expertise
- Time management and Multitasking
- Strong verbal communication
- Adaptability and flexibility
LANGUAGES
Bengali Native mother tongue
Native or Bilingual
English Fluent school
Full Professional
French
Elementary
Certification
- Tax Professional Level 1 certificate.
- Block Behaviors (Customer Centric) Appreciation Certificate.
- Advocate at Bangladesh Bar council Association
Timeline
Tax Professional Lev 2
H&R Block, Canada
01.2025 - 03.2025
Tax Course Moderator (Co- Instructor)
H&R Block, Canada
08.2024 - 02.2025
Tax Professional Lev 1
H&R Block, Canada
01.2024 - 05.2024
Sales Supervisor
Nickle City Surplus
05.2023 - Current
Client Service Leader (CSL)
H&R Block, Canada
02.2023 - 05.2023
Associate Lawyer
Legal Counsel
03.2020 - 06.2022
Legal Associate
Credence LP
11.2019 - 02.2020
Legal Associate
Quader Mahmud Azam LP
10.2018 - 10.2019
MBA - Business Administration And Management
Laurentian University
Masters At International Law
Eastern University
LL.B - LAW
University of London (External Programme)
High School Diploma -
Holy Cross College
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