Anthonia Richards
Executive/ Administrative Assistant
Toronto,ON
Summary
Experienced Administrative Assistant with over five years in supporting senior management. Proficient in MS Office and Adobe, skilled in document preparation calendar management, and travel coordination. Excellent communication, project management, and attention to detail. Adaptable, independent, and committed to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive / Administrative Assistant
Callidora Hair Magic
04.2024 - Current
- Handling schedules for executive's calendar, prepare meeting agenda and materials while ensuring optimal use of time and resources.
- Quickly learned and efficiently utilized proprietary salon management software, improving appointment booking accuracy and reducing client wait times by 15%.
- Successfully managing administrative tasks independently, taking full ownership of responsibilities such as inventory management, financial reporting, and client communications. Adapting smoothly to changing client demands, consistently meeting and exceeding expectations.
- Demonstrating excellent communication skills, acting as the primary liaison between stylists, clients, and suppliers, which has enhanced customer satisfaction ratings by 25%
YouTuber
Self-employed
09.2022 - Current
- Planning, scripting, filming, editing videos and. developing unique and engaging content that appeals to a target audience.
- Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, and Inshot
- Researching and understanding current trends, audience preferences, and analytics to guide content creation.
- Using SEO best practices to optimize video titles, descriptions, and tags for maximum visibility.
- Creating compelling thumbnails and engaging titles to increase click-through rates.
Administrative Assistant, Customer Service Lead
AnswerPlus INC.
Hamilton , Ontario
10.2021 - 02.2024
- Utilized CRM software to log interactions, track customer information, and manage service tickets while maintaining accurate and up-to-date customer records.
- Handled inbound and outbound calls, emails, and live chats to respond to customer inquiries, complaints, and service requests in a timely manner.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exceeded KPI's and maintained 95% customer satisfaction level for three months consecutively
Executive / Administrative Assistant
Soltracka Media Garage (SMG)
01.2020 - 02.2021
- Organized and executed promotional events, including product launches and client appreciation days, contributing to a 10% growth in brand awareness.
- Coordinated travel arrangements and logistics for company executives attending industry conferences and trade shows.
- Led multiple project initiatives, including marketing campaigns, ensuring projects were completed on time and within budget. Utilized strong judgment and attention to detail to analyze customer feedback and implement improvements.
- Produced compelling presentations and reports using advanced skills in MS PowerPoint and Excel, contributing to effective client pitches and internal meetings.
Assistant Project Coordinator
Soltracka Media Garage (SMG)
11.2018 - 12.2019
- Provided comprehensive administrative support to partners, senior managers, managers, and client service teams.
- Adhered to risk management and branding guidelines, ensuring accuracy and completeness in all documents and communications.
- Contributed to the preparation and submission of compelling and competitive proposals. working closely with the proposal coordinator and team.
Education
Post-Graduate Degree - Global Business Management
Mohawk College
06.2023
Bachelor of Arts - Linguistics And Communication
University Of Port Harcourt
03.2019
Skills
- Time Management
- Problem Solving
- Administrative Support
- CRM Software (Genesis, Salesforce etc)
- Microsoft Office (Excel, Word, PowerPoint etc)
- Budgeting and Invoice Management
- Operations Management
- Financial Support
- Teams, Zoom & SharePoint
- Calendar Management
- Schedule Management
- Confidentiality
Certification
- Standard First Aid & CPR Level C - Oct. 21
- Agile Scrum Mastery - Ongoing
References
Elisha Lee +1-905-929-8841
Operations Manager, Answerplus INC.
Nnanna Nduka +234-803-407-4367
Creative Director, Design Nerdz Studio
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Software
Microsoft office
Salesforce
Genesis
Adobe
Google Calendar
Notion
Asana
CRM
Presentation
Scheduling
Administrative Support
Management
Operations Management
Emails
Reports
Financial assistance
Teams
Zoom
SharePoint
Docusign
COUPA
Lightroom
Timeline
Executive / Administrative Assistant
Callidora Hair Magic
04.2024 - Current
YouTuber
Self-employed
09.2022 - Current
Administrative Assistant, Customer Service Lead
AnswerPlus INC.
10.2021 - 02.2024
Executive / Administrative Assistant
Soltracka Media Garage (SMG)
01.2020 - 02.2021
Assistant Project Coordinator
Soltracka Media Garage (SMG)
11.2018 - 12.2019
Post-Graduate Degree - Global Business Management
Mohawk College
Bachelor of Arts - Linguistics And Communication
University Of Port Harcourt
- Standard First Aid & CPR Level C - Oct. 21
- Agile Scrum Mastery - Ongoing
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