Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANTHONIA OTAIGBE

Markham,ON

Summary

Dynamic Personal Support Worker with extensive experience at Community Care Durham, excelling in relationship management and effective communication. Proven ability to enhance client well-being through personalized care plans and emotional support. Proficient in medical terminology and office administration, consistently delivering exceptional service while maintaining confidentiality and privacy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Community Care Durham
Oshawa, ON
03.2024 - Current
  • Assisted clients with daily living activities and personal care routines.
  • Monitored client health conditions and reported any changes to medical staff.
  • Provided companionship and emotional support to enhance client well-being.
  • Collaborated with healthcare teams to develop personalized care plans.
  • Administered medications and managed schedules for client appointments.
  • Documented client progress and communicated effectively with family members.
  • Developed positive relationships with patients by demonstrating empathy and respect for their needs.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Monitored changes in client behavior and reported any concerns to nursing staff.

Administrative Rehab Service Coordinator

SE Health
Toronto, ON
11.2020 - 06.2024
  • Provided friendly, professional, and confidential client services through phone, email, and in-person interactions.
  • Managed administrative records documentation, ensuring updated, accurate, and organized records.
  • Managed on-call responsibilities, coordinating bed assignments for therapists across hospital units.
  • Coordinated meetings, conferences, and events by creating and distributing agendas.
  • Maintained office supplies inventory, ensuring timely orders, and verifying receipt.
  • Provided comprehensive administrative support across various departments.
  • Executed clerical tasks including data entry, filing, photocopying, scanning, and faxing.
  • Processed staff timesheets according to schedule, using Procura software.
  • Facilitated onboarding for new employees by providing orientation materials.
  • Collaborated with the management team to enhance workflows and eliminate inefficiencies.

Supervisor of Coordination

ParaMed Home Healthcare
North York, ON
12.2019 - 08.2020
  • Directed and supervised a team of employees, overseeing daily operations.
  • Developed and implemented operational policies and procedures, enhancing workflow efficiency and accuracy.
  • Maintained precise employee performance records, attendance, leave requests, and disciplinary actions.
  • Monitored employee productivity regularly, identifying and addressing areas for improvement.
  • Conducted applicant interviews, recommended hires, and evaluated staff performance.
  • Collaborated with other departments to streamline workflow processes between teams.
  • Addressed employee concerns, coordinating with the human resources team for issue resolution.
  • Coached staff members in developing long-term career goals.
  • Collaborated closely with human resources to support employee management and organizational planning.

Assignment Coordinator

ParaMed Home Healthcare
North York, ON
01.2019 - 12.2019
  • Addressed client inquiries, delivering accurate information about services.
  • Served as a point of contact for field staff and clients by providing accurate and timely information.
  • Collaborated in creating care plans tailored to individual client needs.
  • Offered excellent client service, addressing concerns, and developing effective solutions.
  • Answered incoming calls and emails, offering customer support and service assistance.
  • Mentored new employees on procedures and policies, contributing to team performance maximization.

Customer Service Representative

Stericycle
Toronto, ON
10.2018 - 12.2018
  • Addressed customer inquiries, providing accurate information about services.
  • Provided excellent customer service, resolving complaints promptly.
  • Maintained accurate records of donations and sales, ensuring compliance with charity regulations.
  • Tracked orders from start to finish, ensuring timely delivery of goods or services.
  • Followed up with donors regarding collection dates for donated goods.
  • Maintained composure and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Engaged with customers, recommending products based on their needs and requests.

Education

Diploma - Addiction and Community Worker

CDI College
Brampton, ON
06-2025

Diploma - Conference and Events Planning

Academy of Learning And Business College
Toronto
02-2024

Graduate Certificate - Personal Support Worker

Dominion College
Toronto, ON
08-2021

Bachelor of Science - Economics

Ambrose Alli University
Nigeria
01.2006

Skills

  • Relationship management
  • Data entry and documentation
  • Microsoft Office proficiency
  • Problem solving skills
  • Confidentiality and privacy
  • Office administration
  • Medical terminology expertise
  • Effective communication
  • Multitasking abilities
  • Time management

Certification

  • Administrative Assistant Certificate 2024
  • Mental Health First Aid Standard (Blended) 2024
  • Personal Support Worker 2021
  • Mental Health Aider Certification 2024
  • Adult/Child/Infant CPR &First Aid &AED 2023
  • Cardiovascular Life Support Certificate 2023

Timeline

Personal Support Worker

Community Care Durham
03.2024 - Current

Administrative Rehab Service Coordinator

SE Health
11.2020 - 06.2024

Supervisor of Coordination

ParaMed Home Healthcare
12.2019 - 08.2020

Assignment Coordinator

ParaMed Home Healthcare
01.2019 - 12.2019

Customer Service Representative

Stericycle
10.2018 - 12.2018

Diploma - Addiction and Community Worker

CDI College

Diploma - Conference and Events Planning

Academy of Learning And Business College

Graduate Certificate - Personal Support Worker

Dominion College

Bachelor of Science - Economics

Ambrose Alli University

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ANTHONIA OTAIGBE