Anthonet Ebene
Mississauga,Canada
Summary
Analytical and detail-oriented professional with over 6 years of experience in data analytics and business intelligence. Skilled in data visualization, statistical analysis, and extracting actionable insights using tools like Excel and SQL. Passionate about identifying trends, patterns, and correlations to drive strategic business decisions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Reporting Analyst
Westburne
10.2024 - 12.2024
- Collaborated with management and office staff to ensure smooth operations, accurately processed invoices, and managed order entries using AS400 software to maintain high service standards
- Proactively sourced and analyzed weekly industrial reports, delivering actionable market intelligence for potential projects and quotations across various regions
- Developed and maintained a comprehensive database of manufacturers and their agents, streamlining contact information and enhancing project coordination efficiency
Customer Service Representative
Way Fair
02.2024 - 06.2024
- Assisted customers with inquiries related to products and services, providing exceptional support and contributing to a positive customer experience
- Processed transactions and service requests accurately and efficiently, ensuring a seamless service experience for clients
- Developed a strong understanding of the company’s products and services, collaborating with team members to improve processes and enhance overall service delivery
Data Analyst, Analytics & Insights
MTN Communications PLC
02.2020 - 12.2023
- Designed and automated real-time reports using Power BI (DAX) and PowerPoint (Think-Cell), reducing reporting time by 40% and improving decision-making efficiency
- Tracked key performance indicators (KPIs) that led to a 25% increase in customer engagement
- Conducted comprehensive audits on Oracle and Hadoop-Hive databases, identifying and rectifying data discrepancies, improving data accuracy by 98%
- Ensured compliance with reporting standards, reducing errors in customer revenue and usage reports by 30%
- Monitored and analyzed MTN’s website traffic using GA4, leading to a 20% improvement in user engagement and a 15% increase in conversion rates
- Identified top-performing traffic sources that drove a 10% uplift in organic customer acquisitions
- Utilized SQL queries to extract and analyze subscriber data, improving customer segmentation and targeting, which contributed to a 12% increase in upsell conversions and a 10% boost in customer retention
Data Analyst, Consumer Value Management
Etisalat
02.2018 - 02.2020
- Designed, automated, and maintained routine and ad-hoc reports using Microsoft Office tools, including Advanced Excel, Power BI, and PowerPoint, to deliver actionable insights on sales performance, customer retention, and service quality within the Enterprise Business Marketing Division
- Monitored the performance of key performance indicators (KPIs) for the Enterprise Business Division using Power BI with DAX and Advanced Excel, identifying trends, anomalies, and opportunities for improvement
Customer Care Analyst
Etisalat
02.2012 - 02.2018
- De-escalated customer complaints by offering solutions, addressing concerns, and leveraging customer feedback for valuable business insights
- Assisted clients with troubleshooting technical problems, thus fostering trust and satisfaction with about 95% positive feedback
Education
Master of Science - Economics
University of Lagos
Nigeria10-2016
Bachelor of Science - Economics
Madonna University
Nigeria06-2010
Skills
Soft Skills: Problem-solving and research, Data Interpretation, Project Coordination & Management, Customer Relationship Management, Data Analysis & Reporting, Test Strategy Development & Execution, Data Integrity, Audit Support, Workflow Enhancement
Spreadsheets: Microsoft Excel, Google Sheets, PowerPoint, Power BI, VBA, Tableau, Google Analytics (GA4), Microsoft Office Suite
Database Skills: Proficient in Oracle SQL, PostgreSQL, and Presto SQL-Hadoop for data extraction, manipulation, and analysis, Data Modeling, Data Mining
Accomplishments
- Developed an automated KPI dashboard that reduced manual reporting efforts by 40%.
- Led a data migration project ensuring seamless transition to a new BI platform, improving data accessibility.
- Optimized expense tracking and forecasting models, leading to a 5% reduction in operating costs.
Certification
- Data Analytics, Futuretek Academy Canada (Jun 2024)
- Project Management Certificate (Dec 2024)
- Analyzing and Visualizing Data with Microsoft Power BI (Jan 2018)
- Google Data Analytics Professional Certificate (May 2022)
Timeline
Reporting Analyst
Westburne
10.2024 - 12.2024
Customer Service Representative
Way Fair
02.2024 - 06.2024
Data Analyst, Analytics & Insights
MTN Communications PLC
02.2020 - 12.2023
Data Analyst, Consumer Value Management
Etisalat
02.2018 - 02.2020
Customer Care Analyst
Etisalat
02.2012 - 02.2018
Master of Science - Economics
University of Lagos
Bachelor of Science - Economics
Madonna University
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