Antenise Citizen
Los Angeles
Summary
Professional typist with strong background in administrative support, adept at data entry, document preparation, and record-keeping. Known for strong team collaboration, adaptability, and delivering consistent results. Skilled in typing, organizational tasks, and maintaining confidentiality, ensuring efficiency and reliability in every task.
Overview
8
8
years of professional experience
Work History
Intermediate Typist Clerk
Los Angeles County
09.2024 - Current
- Processed and maintained accurate data entries in various information systems.
- Coordinated filing systems to enhance document retrieval efficiency.
- Developed standardized templates for reports, ensuring consistency across communications.
- Assisted in training new staff on office procedures and software applications.
- Managed correspondence, prioritizing urgent items for prompt response.
- Conducted quality checks on completed tasks to ensure compliance with standards.
- Collaborated with team members to optimize operational efficiency and service delivery.
- Completed data entry
Telephone Operator
Los Angeles County
10.2023 - 09.2024
- Operated multi-line phone systems to manage incoming and outgoing calls efficiently.
- Directed calls to appropriate departments, ensuring accurate communication flow.
- Assisted customers with inquiries, providing information and resolving issues promptly.
- Maintained detailed logs of call transactions for effective record-keeping and follow-up.
- Trained new staff on phone system procedures and customer service best practices.
- Monitored call volume trends, adjusting workflows to maintain optimal service levels.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
Courier
Federal Express (FEDEX)
06.2019 - 10.2023
- Coordinated timely deliveries across assigned routes to ensure customer satisfaction.
- Managed inventory of delivery supplies and maintained accurate records for operational efficiency.
- Trained new couriers on best practices, safety protocols, and route optimization techniques.
- Implemented improved tracking systems to enhance package visibility and reduce delivery errors.
- Collaborated with warehouse staff to streamline loading processes and improve turnaround times.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
Front Desk Receptionist
Kindred Hospital Los Angeles
07.2017 - 07.2019
- Answered multiple telephone calls and directed inquiries to appropriate personnel.
- Transferred calls as necessary to appropriate departments or personnel.
- Provided customer service to callers by answering questions and providing requested information.
- Organized files alphabetically or numerically to maintain a well-structured system of records.
- Utilized computer software to record caller's inquiries and complaints.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Copied, sorted and filed records of office activities and business transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Handled typing and data entry duties to correct and update electronic telephone directories.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated scheduling and appointments for staff and clients, optimizing daily workflow efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High School Diploma -
Palisades Charter High School
Pacific Palisades, CA06-2013
Skills
- Organizational growth
- Fast typing speed
- Accurate data entry
- Document formatting
- Scheduling appointments
- File management
- Proofreading expertise
- Error detection
- Meeting preparation
- Deadline oriented
- Accuracy and precision
- Email management
- Document scanning
- Proofreading & editing
- Teamwork
- File review
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Excellent communication
- Data entry
- Front desk operations
- Clerical support
- Proficient in computers
- Clear communication
Timeline
Intermediate Typist Clerk
Los Angeles County
09.2024 - Current
Telephone Operator
Los Angeles County
10.2023 - 09.2024
Courier
Federal Express (FEDEX)
06.2019 - 10.2023
Front Desk Receptionist
Kindred Hospital Los Angeles
07.2017 - 07.2019
High School Diploma -
Palisades Charter High School
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