Ante Plazonja
Ottawa,ON
Summary
Multitalented [Job Title] with over [Number] years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
6
6
years of professional experience
Work History
Quality Assurance Analyst
Public Services and Procurement Canada (PSPC)
Ottawa, ON
10.2024 - 03.2025
- Worked in a fast-paced, agile environment in order to release a product to Canadian citizens.
- Worked with Microsoft tools, such as Azure DevOps, leveraging functions such as queries, test suites, and test boards to optimize efficiency.
- Collaborated with developers, scrum leaders, and upper management to ensure quality standards.
- Performed manual testing to validate software functionality and performance.
- Supported senior management in decision making activities related to ongoing projects.
- Organized and facilitated project team meetings, workshops, and other events to review progress against objectives.
- Performed functional, system integration, regression, user acceptance testing.
- Collaborated with developers to diagnose problems and devise solutions.
Project Officer
Public Services and Procurement Canada (PSPC)
Ottawa, ON
03.2023 - 10.2024
- Collaborated with PricewaterhouseCoopers (PwC) on transformative projects to modernize Government of Canada Programs and Services (GCPS).
- Presented recommendations to senior leadership, securing additional Task Authorizations (TA59, TA60).
- Led bi-weekly meetings with GCPS stakeholders, using SharePoint to track progress and deadlines.
- Established strong working relationships with both internal and external partners, ensuring smooth collaboration.
- Facilitated an accurate current state assessment in close collaboration with PwC, leading to the identification of strategic improvement opportunities (which led to the creation of both TA59 and TA60).
- Orchestrated the establishment of a robust workforce upskilling strategy, ensuring alignment with industry trends and organizational goals.
- Led the creation of a dedicated Transformation Program Office, serving as a central hub for seamless coordination and tracking of transformational activities.
Issues Manager
Public Services and Procurement Canada
Ottawa, ON
07.2023 - 10.2023
- Monitored and analyzed emerging issues affecting sector operations, providing early warnings to leadership.
- Assessed the urgency, priority, and relevance of incoming materials and flagged high-impact concerns.
- Managed and assigned taskings received from other government departments, ensuring proper delegation and timely completion.
- Ensured responses prepared for the DG’s signature met quality standards before submission.
- Tracked the progress of ongoing projects and advised on workload balancing when necessary.
- Attended executive meetings to take detailed meeting minutes, summarizing discussions and next steps.
- Drafted clear and actionable summaries to ensure alignment across departments.
- Recognized for exceptional organizational skills, ensuring documentation, presentations, and communications were accurate and impactful.
Administrative Assistant
Public Services and Procurement Canada
Ottawa, ON
06.2021 - 07.2023
- Provided executive support to senior leadership, managing complex calendars, coordinating meetings across multiple time zones, and optimizing schedules.
- Managed logistics for high-level engagements, including document preparation, room bookings, and virtual meeting setup.
- Managed not only the Director General’s (DG) inbox, but also multiple managers (up to three at a time), categorizing emails, flagging urgent items, and ensuring timely responses.
- Used OneNote and SharePoint to track action items, monitor workflow progress, and escalate critical issues.
- Liaised with multiple teams to coordinate responses and ensure deliverables met the required timelines.
- Led daily stand-ups with the Director General and the team, ensuring seamless task prioritization and execution.
- Assisted in drafting and distributing sector-wide communications, ensuring clarity and alignment with organizational messaging.
- Prepared concise briefing notes and meeting summaries for the DG, providing clear action points.
Academic Assistance for Adults with Developmental Disabilities
Algonquin College
11.2021 - 06.2022
- Helped teach English (grammar, reading, etc) in a meaningful and engaging way to a classroom of 20 students.
- Ability to evaluate and create individualized learning plans.
- Further developed my ability to communicate in ways that are accessible to each individual.
- Strengthened my personal belief to strive for absolute inclusivity.
Junior Administrative Officer
Public Services and Procurement Canada
Ottawa, ON
05.2019 - 12.2019
- Supported the IDG team in implementing inclusive design initiatives and policies.
- Managed administrative duties such as document organization, scheduling, and coordination of internal meetings.
- Assisted in preparing reports and presentations on accessibility and inclusion efforts.
Education
Joint Honours - Political Science and History
University of Ottawa
Ottawa, ON06.2022
Skills
- Executive support
- Calendar management
- Task tracking
- Workflow optimization
- Briefing notes
- Strategic communications
- Microsoft Suite
- Interpersonal skills
- Team collaboration
- Organizational skills
- Problem solving
- Agile methodologies
- Figma
- Mural
Volunteer Experience
Academic Assistance for Adults with Developmental Disabilities, Algonquin College, 11/21, 06/22, Helped teach English (grammar, reading, etc) in a meaningful and engaging way to a classroom of 20 students., Ability to evaluate and create individualized learning plans., Further developed my ability to communicate in ways that are accessible to each individual., Strengthened my personal belief to strive for absolute inclusivity.
Activities
- Participant for the Sleep Out For Youth Program (Stay Up Ottawa), which allowed me to learn about the unique struggles Ottawa homeless youth face on a daily basis. Helped with team organization and improved my advocacy skills.
- I have and continue to play competitive soccer since a young age which taught me valuable skills such as how to work in a team, endure through adverse situations, communication, collaboration, and positivity.
- Active blood donor
Languages
English
Native/ Bilingual
Croatian
Professional
French
Professional
Timeline
Quality Assurance Analyst
Public Services and Procurement Canada (PSPC)
10.2024 - 03.2025
Issues Manager
Public Services and Procurement Canada
07.2023 - 10.2023
Project Officer
Public Services and Procurement Canada (PSPC)
03.2023 - 10.2024
Academic Assistance for Adults with Developmental Disabilities
Algonquin College
11.2021 - 06.2022
Administrative Assistant
Public Services and Procurement Canada
06.2021 - 07.2023
Junior Administrative Officer
Public Services and Procurement Canada
05.2019 - 12.2019
Joint Honours - Political Science and History
University of Ottawa
Similar Profiles
Morgan HayMorgan Hay
JUNIOR REGISTRATION ANALYST - PM-02 at Public Services and Procurement Canada (PSPC)JUNIOR REGISTRATION ANALYST - PM-02 at Public Services and Procurement Canada (PSPC)
Zahrah AlsalihiyZahrah Alsalihiy
Tier Resource Analyst at Public Service and Procurement Canada (PSPC), Government of CanadaTier Resource Analyst at Public Service and Procurement Canada (PSPC), Government of Canada
Rama MalemRama Malem
Assistant Project Manager – Centre Block Rehabilitation Project at Public Service and Procurement Canada (PSPC)Assistant Project Manager – Centre Block Rehabilitation Project at Public Service and Procurement Canada (PSPC)
Madhav SikkaMadhav Sikka
Pharmacy Assistant at Independent Grocer Drug StorePharmacy Assistant at Independent Grocer Drug Store
Theresa KodiaTheresa Kodia
Counselor's Assistant at DREAM Clinic by Sant' Egidio CommunityCounselor's Assistant at DREAM Clinic by Sant' Egidio Community