Antarjot Kaur
Brampton,ON
Summary
Dynamic Personal Banking Officer with a proven track record at TD Bank, enhancing customer engagement and retention through expert financial advice and successful loan processing. Excelled in relationship and portfolio management, showcasing exceptional communication and attention to detail. Contributed significantly to team building and banking operations, driving brand visibility and client satisfaction.
Overview
6
6
years of professional experience
Work History
Personal Banking Officer
TD Bank
Brampton, ON
12.2023 - Current
- Implemented new initiatives aimed at increasing customer engagement and retention rates within the branch office environment.
- Facilitated successful loan applications by meticulously reviewing borrower documentation and credit history.
- Provided expert financial advice to clients, helping them achieve their personal financial goals.
- Participated in community events on behalf of the bank to strengthen local ties while promoting brand visibility within target markets.
Customer Service Representative
TD Bank
Brampton
06.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Junior Analyst
EClerx Services
India
07.2018 - 11.2021
- Supported senior analysts with ad-hoc data analysis requests, ensuring accurate results were delivered in a timely manner.
- Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst.
- Generated monthly forecasting information to contribute to executive reports.
Education
Post-Baccaleurate Diploma - Project Management
Loyalist College of Applied Arts And Technology
Toronto, ON04.2023
Bachelor Of Arts And Design - Fashion Design And Production
Punjab University
India 06.2020
Skills
- Relationship Management
- Portfolio Management
- Loan Processing
- Cross-Selling Products
- Customer Service
- Attention to Detail
- Branch operations
- Financial product knowledge
- Client Relationship Management
- Banking operations knowledge
- Excellent Communication
- Team building
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Personal Banking Officer
TD Bank
12.2023 - Current
Customer Service Representative
TD Bank
06.2022 - 12.2023
Junior Analyst
EClerx Services
07.2018 - 11.2021
Post-Baccaleurate Diploma - Project Management
Loyalist College of Applied Arts And Technology
Bachelor Of Arts And Design - Fashion Design And Production
Punjab University