Antanay Arce
Stockton
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reading Tutor
Americorps
08.2024 - Current
- Maintained accurate records of tutoring sessions, tracking attendance, goals achieved, and areas requiring continued focus.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Structured activities for interactive learning, reading understanding and fluency skills.
- Conducted ongoing research on best practices in literacy instruction, staying current on trends and methodologies within the field.
- Maintained detailed files and created charts to track student progress.
- Organized regular progress reports for parents and educators, maintaining open lines of communication about student achievements and challenges.
Sales Associate
Rainbow Shops
08.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Associates of Sciene in Health Studies
Carrington College
Online10-2025
Certification in Medical Administration Assistance -
Carrington College
Online11-2024
High School Diploma -
Franklin High School
Stockton Ca05-2021
Skills
- Patience and empathy
- Assessment skills
- Collaborative mindset
- Records management
- Records maintenance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
Certification
Medical Administration Assistant
Timeline
Reading Tutor
Americorps
08.2024 - Current
Sales Associate
Rainbow Shops
08.2021 - Current
No Degree - Associates of Sciene in Health Studies
Carrington College
Certification in Medical Administration Assistance -
Carrington College
High School Diploma -
Franklin High School
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