Power BI
Anstin Abraham
Customer Service Representative
Kitchener,Canada
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Customer Service Representative
Majorel
Kitchener, ON
10.2022 - Current
- Handle, research, and resolve inquiries from customers in professional and courteous manner with 100% first call resolution and customer retention focus.
- Use client specific computer systems and databases to review accounts and update data with accurately.
- Track and document customer contacts into customer relationship management applications and systems with strict confidentiality.
- Obtain and verify information by phone or online, using professional and courteous phone techniques.
- Complete all follow-up work related to customer inquiries
- Handled over 35 incoming calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
JR DATA ANALYST
Next Knowledge
Kingston, ON
07.2022 - 08.2022
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to complete projects on time.
- Engaged in researching various data points and measurables across educational landscape.
- Created various visualization with data through Power BI.
- Conducted market research for company.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
BUSINESS ANALYTICS - Business
St. Lawrence College
Kingston, ON 05.2021 - 08.2022
Bachelor of Arts - Commerce
Mar Ivanios College
Trivandrum, Kerala, India 07.2017 - 03.2020
Skills
Complaint resolution
Software
Microsoft Office
Excel
Tableau
SPSS
Tally ERP
Certification
Creating Interactive Tableau Dashboards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Majorel
10.2022 - Current
JR DATA ANALYST
Next Knowledge
07.2022 - 08.2022
Creating Interactive Tableau Dashboards
04-2022
Improve Your Tableau Skills
04-2022
Tableau 10 for Data Scientists (2017)
03-2022
CPR & AED
10-2021
Security Guard
10-2021
BUSINESS ANALYTICS - Business
St. Lawrence College
05.2021 - 08.2022
Programming for Everybody (Getting Started with Python)
08-2020
Bachelor of Arts - Commerce
Mar Ivanios College
07.2017 - 03.2020
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