Anson Lam
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Utilizing a combination of technical programming and IT skills transitioning to Project Management.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Technology Specialist Intern
MediSystem Pharmacy Inc
06.2022 - 12.2022
- Worked extensively alongside the Product Manager, overseeing multiple projects with specific focus on ePrescribe
- Assisted in the transition and onboarding of patients at Extendicare Facilities to the DigiMAR system
- Conducted research on emerging technologies in long-term care and assisted living, presenting findings to senior team members to promote interest and expand investment in new technologies
- Collaborated with cross-functional teams to develop and update technical documentation on test cases, and detailed analysis on multiple ePrescribe software
- Participated in training sessions and workshops on ePrescribe, and the Automated Dispensing Cabinet, creating and providing training aids for staff under the MediSystem banner
- Assisted in weekly onboarding of medication on the PointClickCare IMM EMAR system for up to 2000 patients
Barista
Cho-Kwok-Lat
10.2021 - 12.2021
- Actively engaged and promoted customer interest in products based on solid understanding of customer preferences
- Developed and maintained customer loyalty through consistent and exemplary customer service, increasing customer satisfaction and retention of valued long-term customers
- Designed and implemented new training aids and manual approved by the owner, standardizing professional behaviors and responsibilities for Front of House staff
- Stocked and arranged products daily, creating attractive displays with emphasis of product craftsmanship, freshness, and customer palate
Project Management Operations Intern
Hudson's Bay Company, HBC
06.2019 - 08.2019
- Assisted in the development of AGILE and SCRUM based strategies at various stages of the project cycle within IT infrastructure, retail, and tech portfolios.
- Designed and reworked new or existing project repositories, utilizing a mix of visual and numerical data representations to communicate project phases, and supply and demand.
- Analyzed, organized, and tracked supply and demand hours for over 200 ongoing projects weekly, and converted the data into project deliverables.
- Adopted and changed project timeframes, goals, supply and demand, and other project deliverables based on needs expressed by tech or product owners, or specifications made by the company.
- Utilized a mix of Google and Microsoft based office and team-based applications to communicate project data and deliverables.
Education
Bachelor of Science - Ord Science
York University
Toronto, ON 09.2019 - 10.2024
Skills
Technical Support
Quality Assurance Testing
User Experience Evaluation
Analytical Thinking
Professionalism
Team Collaboration
Idea Development and Brainstorming
Timeline
Technology Specialist Intern
MediSystem Pharmacy Inc
06.2022 - 12.2022
Barista
Cho-Kwok-Lat
10.2021 - 12.2021
Bachelor of Science - Ord Science
York University
09.2019 - 10.2024
Project Management Operations Intern
Hudson's Bay Company, HBC
06.2019 - 08.2019
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