Ansil Maria Thomas
Oshawa,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Front Staff Member/Cashier
Tim Hortons
Oshawa
07.2023 - Current
- Greeted customers and provided excellent customer service.
- Operated cash registers to process sales transactions quickly and accurately.
- Maintained a clean and organized store environment.
- Ensured compliance with all applicable laws and regulations within the scope of job duties.
- Communicated effectively with other staff members to ensure smooth operations during peak hours.
- Helped maintain a safe working environment by following all health codes and safety regulations.
- Improved customer service feedback scores through outstanding service.
Kitchen Helper/Dishwasher
South End Diner
Oshawa
05.2023 - 08.2023
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Assisted cooks in preparing ingredients for meals.
- Followed all safety protocols while operating kitchen equipment including slicers, mixers and grinders.
- Assisted chefs in plating dishes for presentation.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Waitress
Sri Annapoorna Hotel
Kaduthuruthy, Kerala
02.2022 - 12.2022
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Assisted in seating guests at tables or booths.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
Post Graduate Certificate - International Business Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON01-2025
Post Graduate Certificate - Human Resources Management
Trent University
Oshawa, ON01-2024
Skills
- Store maintenance
- Cash handling proficiency
- Reliability and punctuality
- Customer Service
- Team Leadership
- Effective communication abilities
- Team Collaboration
- Attention to Detail Focus
- Store Organization
Certification
- First Aid and CPR Certification
- Food Handler Certificate
Languages
English
Native/ Bilingual
Malayalam
Native/ Bilingual
Hindi
Full Professional
Tamil
Professional
Timeline
Store Front Staff Member/Cashier
Tim Hortons
07.2023 - Current
Kitchen Helper/Dishwasher
South End Diner
05.2023 - 08.2023
Waitress
Sri Annapoorna Hotel
02.2022 - 12.2022
Post Graduate Certificate - International Business Management
Sheridan College Institute of Technology And Advanced Learning
Post Graduate Certificate - Human Resources Management
Trent University
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