Ansia Omar

Asset Management and Process Optimization

• Tracked and reallocated assets across RBC to optimize costs and support operational efficiency.
• Maintained and updated records using Excel and SharePoint, liaising with asset owners to confirm statuses.
• Utilized ServiceNow for asset tracking and ticket creation, facilitating returns to inventory.
• Designed templates for CDOR and T+1 processes to enhance QTS operations and regulatory compliance.

Capital Markets Webpage and Communication

• Assisted in reviewing and identifying errors on the Capital Markets webpage and categorized them into appropriate sections.
• Gained familiarity with HTML and contributed to a mockup page while learning about webpage updating processes and tools.
• Collaborated with developers to understand software and tools involved in web updates.
• Led scrum meetings, improving team communication and presentation skills.

• Delivered excellent customer service by answering phone calls and providing prompt assistance to clients with inquiries.
• Scheduled and managed appointments efficiently using internal scheduling systems, ensuring optimal time management.
• Directed clients to their appointments and answered questions about office procedures, maintaining a professional and courteous demeanor to enhance customer satisfaction.

• Assisted in organizing forensic files, gaining exposure to law enforcement processes.
• Volunteered in community events, fostering relationships between police and local communities.
• Collaborated with officers and staff to strengthen leadership, teamwork, and organizational skills.