Anshuman Singh

- I was part of the bereavement hub and responsible for verifying clients' documents and addressing further courses of action from their families or solicitors.

- Processed client accounts in accordance with written procedures and verified legal documents.

- Liaised with internal departments to ensure standards were met, prioritize work, and improve client experience

- Provided up-to-date information on member account administration and performed ad hoc administrative tasks

- Conducted quality checks to identify process errors and provided feedback.

- Maintained confidentiality on projects, client information, and corporate data and worked varied hours to meet seasonal and business needs

Significant Highlights:

• My great performance score and almost nil error rate during my tenure helped me be a part of quality control process that was the advanced level.
• Brainstormed with senior managers in skip-level meetings and provided relevant suggestions to enhance process efficiency and effectiveness, increasing the team's productivity by 15%.
• Helped various clients in emergency by going above and beyond for them, catering to their requests urgently. I escalated the issues and obtained exceptions from higher level managers, irrespective of the defined Standard Level Agreements.

- Attended meetings with prospective clients, pitching them a deck to get them on board with the agency along with the senior management.

- Collaborated with diverse teams and clients to successfully execute multiple campaigns simultaneously, gaining comprehensive experience from ideation to implementation and - Conducted competitive research for key marketing campaigns, incorporated finding into each campaign and assisted with event planning, including working with vendors, event coordinators, and design team for on-site collaterals.

- Attended various client meetings and helped in campaign management and worked on various campaigns simultaneously to meet tight deadlines.

Campaigns worked for

Silverglades Event- Let us pay for your stay, Gurugram

M3M Gurugram Property Festival, Gurugram

Smartworld Event, Gurugram

CarDekho Campaign

GreyOrange Year end Online event

I assisted senior management in creating a campaign ' Pay Only 5' flipping the perception of heavy discounts after calculating and comparing costs, and created Electronic Direct Mailers, Out of Home Hoardings, and Newspaper Ads, working with the design team to finalize the content and ensure timely distribution..

• Had virtual reality screenings for channel partners showcasing the fully developed SmartWorld project using Virtual Reality Glasses and other activations like photo - ops and showflow management.

•Came up with a unique QR code approach for the Indian Market for an Artificial Reality and Virtual Reality experience, enhancing the user experience at the event and streamlining the campaign.