Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SalesAssociate

Anshul Sood

Toronto,ON

Summary

Versatile skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Forward-thinking professional offering more than 5 years of experience working in demanding, deadline-driven environments. Excellent skills servicing systems, making repairs and conducting warranty work. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer support position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Implementation Specialist

Givex
07.2022 - Current


  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Created user accounts and assigned permissions.

Supervisor

Delhi Bistro
02.2018 - 05.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Customer Service Representative

Reef Kitchens
03.2021 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Eggspectation Restaurant
01.2021 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Cashier

Paramount Fine Foods
02.2020 - 08.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Processed customer orders and accurately handled payment transactions.

Team Leader

Veloute Bistro
03.2018 - 04.2020
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Education

Bachelor Of Automation And Robotics - Engineering

Centennial College of Applied Arts And Technology
Scarborough, ON
08.2019

High School - Science

Mayo College
Rajasthan India
04.2017

Skills

  • Telecommunications Equipment
  • Relief Valves
  • Device Calibration
  • Power Tools
  • Safety Standards
  • Hardware and Software Installation
  • Hydraulic Fracturing
  • Valid Driver's License
  • Technical Support
  • Team Supervision
  • Inventory Management
  • MS Office
  • Time Management

Accomplishments

  • Collaborated with team of 50 in the development of pos systems for osmow’s.
  • Achieved excellent results by completing project with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 50 staff members.

Certification

  • Licensed SMART SERVE
  • FOOD HANDLER
  • DRIVING LICENSE (GM2)
  • BOAT LICENSE


Timeline

Implementation Specialist

Givex
07.2022 - Current

Customer Service Representative

Reef Kitchens
03.2021 - 10.2022

Customer Service Representative

Eggspectation Restaurant
01.2021 - 07.2022

Customer Service Cashier

Paramount Fine Foods
02.2020 - 08.2021

Team Leader

Veloute Bistro
03.2018 - 04.2020

Supervisor

Delhi Bistro
02.2018 - 05.2023

Bachelor Of Automation And Robotics - Engineering

Centennial College of Applied Arts And Technology

High School - Science

Mayo College

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Anshul Sood