Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kashish Kashish

Toronto,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated client Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Hortons
05.2022 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Guest Service Representative

Ontario School Of Ballet
06.2022 - 01.2024
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Agent

Jain Overseas
01.2021 - 12.2022
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Associate of Arts - Hospitality Hotel And Restaurant Service Managemen

Seneca College of Applied Arts And Technology
North York, ON
12.2023

High School Diploma -

Kendriya Vidyalaya Suranussi
Jalandhar, Punjab
06.2021

Skills

    Organizational Skills: Able to manage calendars, set up appointments, and plan meetings to make sure daily operations go smoothly
    Time management: Skillful at setting priorities and sticking to deadlines in a hectic financial setting
    Attention to Detail: Skilled in preventing errors and inconsistencies by upholding precision in data entry, record-keeping, and financial documentation
    Communication: Excellent oral and writing communication abilities to engage effectively with clients, associates, and superiors

  • The capacity to offer outstanding customer service to customers by swiftly and professionally attending to their questions and problems
  • Multitasking: The ability to manage several tasks at once, such as answering calls, sending emails, and performing administrative work
  • Problem-Solving: Expertise in recognizing and addressing operational and administrative obstacles to sustain an effective procedure

Certification

  • CPR/AED/FIRST AID
  • AODA
  • WHIMS
  • FOOD HANDLERS
  • SMART SERVE

Timeline

Guest Service Representative

Ontario School Of Ballet
06.2022 - 01.2024

Supervisor

Tim Hortons
05.2022 - Current

Front Desk Agent

Jain Overseas
01.2021 - 12.2022

Associate of Arts - Hospitality Hotel And Restaurant Service Managemen

Seneca College of Applied Arts And Technology

High School Diploma -

Kendriya Vidyalaya Suranussi

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